Activity Assessment Summary

Program/Departmentsort descending Activity Name What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Assessment Participate in EAP pilot project with CSUS and local high schools

Since this activity was included in our planning, it has subsequently changed to the new first year experience program.

No longer part of the future plans.

09/01/2016 view
Assessment Students have a good understanding which class they are placed in and why.

Assessment results are clearly communicated to students. We answer any questions we can and refer to appropriate acadamic departments for further questions.

09/01/2016 view
Assessment Updated print and web-based information

staff have seen a decrease in student's being confused or not understanding testing policies and tests availability.

09/01/2016 view
Assessment Participate in EAP pilot project with CSUS and local high schools

This is a changing program, but our efforts have been satisfactory.

10/27/2016 view
Assessment Referral of students to Assessment Counselor/Coordinator

We are on track with this program, meeting student and staff needs.

10/27/2016 view
Assessment Students have a good understanding which class they are placed in and why.

We work hard to successfully communicate assessment results to students and counselors.

10/27/2016 view
Assessment Updated print and web-based information

We continually assess and update information regarding Assessment services.

10/27/2016 view
Assessment Referral of students to Assessment Counselor/Coordinator

We did a great job of referring or having students assess based on the new SSSP statewide requirements.  Due to the inconsistent testing policies districtwide a workgroup was formed to create and align retest policies districtwide to assist with students need to retest.

Our retest policy is quite complex and will require continuous assessment.

changes in the assessment instrument (CAI) could affect retest policies currently being used districtwide.

09/01/2016 view
Bookstore Educational supplies sales

We feel we are doing an excellent job on educational supply sales.

10/17/2016 view
Bookstore Inventory management/control

We are doing an excellent job of inventory management/control.

10/17/2016 view
Bookstore Marketing/communication

We are doing an excellent job with providing marketing/communication students. We continually evaluate what works and what doesn't work and act accordingly.

10/17/2016 view
Bookstore Retail sales-clothing, food, misc

We are providing an excellent product mix to meet the needs of the students and community.

10/17/2016 view
Bookstore Textbook sales/rentals

We provide all required course materials and rentals for the students.

10/17/2016 view
Business Services Accounting

This is one of our priorities and we strive to do this as well as we possibly can at all times.

As the system and our customers change, we can always modify our processes to better meet needs.

11/07/2016 view
Business Services Accounting

Strengths: Survey results indicate that over 90% strongly agree or agree that the quality and variety of services offered by the BSO meet their needs and that staff are professional.  Most comments indicated that the services were very good. Staff are "great" "extremely professional" "very responsive".

Weaknesses: 2.8% (2 out of 71) disagreed or strongly disagreed that the quality and timeliness of services was sufficient and 4.3% (3 out of 70) disagreed or strongly disagreed that the BSO procedures were easy to use. 2.8% were not satisfied with the level of services. Comments included "the system is outdated...training for online services is lacking...ordering/budgeting process is antiquated"; "paper forms and processes need streamlining"... "still typing requisitions"; processes are too strict "consider seeing your role as a supporter and an enabler rather than a guardian of rules"; not enough staff at the start of the term.

The survey results provide some areas to work such as additional customer service training for staff, most of the comments are directed at district processes that the BSO does not control (e.g., requisition/budget process).

Continue to provide training to BSO staff in customer service and college-wide staff on district processes. Advocate for improvements in the efficiency of district processes, converting manual typing to electronic forms(requisitions, travel, timesheet reporting, etc.).

None

08/09/2016 view
Business Services Budgeting

Budgeting is an onoing process that requires consistent attention and assessment. Our goal is to continually improvement our performance in relation to this activity. 

Our goal is to always improve in this area.

11/07/2016 view
Business Services Cashiering

We can always do a better job in our cashiering performance.

We strive to continue to improve at all times in this area.

11/07/2016 view
Business Services Classified personnel-payroll/hiring

This is a complex process that involves many departments and procedures. With regularity this process is problematic. We need to work on better communication of procedures and methods, as well as being sure that all involved understand deadlines and necessary processes.

We need to continually improve our communication and our regular follow-up in relation to completing these tasks in an efficient and timely manner.

11/07/2016 view
Business Services Purchasing

This is an area that is complex and involves many individuals, offices, and programs. The better we communicate policies and procedures, the better the result. We can always do a better job in consistency and efficiency.

We need to continue to evaluate our methods and procedures and the communication of those things.

11/07/2016 view
CalWorks Completion of CalWORKs approved Educational plan

Calworks students are better prepared for graduation and meeting county program regulations when they have a comprehensive SEP.

09/01/2016 view
CalWorks Student survey

Due to other activities and program changes in the CW's program a student survey was no longer necessary to evaluate students needs.

09/01/2016 view
CalWorks Student survey

Due to other activities and program changes in the CW's program a student survey was no longer necessary to evaluate students needs.

09/01/2016 view
CalWorks Students will meet their Welfare to Work hour requirement.

There have been many changes to the county WTW regulations which allows  for some students to be exempted from WTW hours. However, our program now requires all students to have a mandatory contact with the CW's SPA to ensure WTW hours are being met each semester.

09/01/2016 view
CalWorks Successful job placement

Given budget constaints we are only able to place students with the work study allocation provided for the program.

As we move forward and determine future needs this might be an area we want to think of expanding.

09/01/2016 view
CalWorks Successful job placement

Due to the decrease in the CalWORKs budget allocation for the 2012-2013 program year, the CalWORKs staff identified early in the Fall 2012 semester that for CalWORKs students to be successful and maintain their County of Sacramento minimum weekly requirements and successful employment, the CRC CalWORKs office needed to make adjustments to the number of students that could utilize campus CalWORLs student employment funds.

The CalWORKs program could only fund 15 students for an average of 20 hours per week of on-campus student employment. The CalWORKs program made a determination to fund our off-campus student employees only through a grant from the Department of Human Development. Since off-campus students are typically paid at a higher rate, the grant could better fund these students and save the CalWORKs program money which could then be used to supplement the 15 students. These additional funds would ensure that the students could meet both their employer work hour needs and the County's minimum weekly requirements.

As noted previously, we may wish to change some of our outcomes from learning outcomes to service area outcomes during the next PrOF cycle.

This will affect the number of students that can work on campus through the CalWORKs funding.

12/18/2013 view

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