Activity Assessment Summary

Program/Department Activity Name What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Library Services and Instruction User Interface

In spring 2016, the district wide LUX group focused on better understanding how students were interacting with the primary Research Databases webpage, which is one of the main user interfaces for the Los Rios Libraries. Mark Ford and Rochelle Perez participated in this committee as CRC representatives. The LUX committee completed two assessments in spring 2016, a pop-up survey on the research databases page which surveyed all database users and usability testing on small focus groups of students. The assessment results provided a great deal of insight into student use of this webpage, and it uncovered additional questions for the group to research. The assessment clearly showed that students are heavily using the top database page links (primarily the "General" section). Students have challenges understanding how to use the rest of the page including how to select an individual database. Students are unclear with the difference between a database title and provider. Students often select a database based on recommendations from their instructors. Based on these findings, the LUX committee is working on supporting materials and practices to help students better use these resources. These are outlined below.

The LUX team identified three tasks to improve student use of the Research Databases interface. First, they are developing a brief video to help students acquaint themselves with this page and understand how to select a research database. This video is currently in planning stages and should be completed by end of fall 2016. Second, the LUX group will be providing follow up instructions to librarians regarding the importance of communicating with faculty about the best databases for their students to use. Since instructor recommendations were one of the primary factors that students relied upon to select a database, it is essential that instructors are kept well-informed of new resources, and that librarians converse with instructors about specific research assignments and the best tools to complete them. Finally, librarians identified the need for further testing to understand student search behavior on the Research Ratabases webpage, which resulted in the focused user group testing at two of the colleges. These testing experiences were completed at the end of the spring 2016 semester and formal results are pending. 

At this point their are no college-wide implication.

05/17/2016 view
Health Services Influenza Education/Resources

Influenza education/resources are needed for the health of campus community.

Every flu season resouces change. Adapting to these changes every year is necssary iwth providing the best services available.

Work with Sacramento County and other local Health Care agencies every year.

05/11/2016 view
Health Services Breast Cancer Awareness Month Activities

Tabling event done during the month of October to promote awareness.

Being able to do this event depends upon staffing resources.

05/11/2016 view
Health Services Health Fair

Have not done a large scale Health Fair since 2012 due to staffing.

05/11/2016 view
Health Services TB Skin Test for Employees and Students

This is a requirement for employment in education and students who are entering Allied Health Fields.

Guidelines from outside health agencies are contantly changes. We will continue to provide the best standard of care and adapt to the changing requirements.

State requirements guide this process.

05/11/2016 view
Health Services Service Learning Project

Although this program is no longer in existence due to staffing changes, it was useful and effective when it was in operation.

Program has ceased.

05/11/2016 view
Health Services Blood Drives

We are doing a fine job of creating, implementing and conducting Blood Drives. We do about five per year and, although some drives bring fewer participants than others, for the most part this is a successful effort.

As with all parts of our program, we can always look at what we're doing and make improvements, in this case primarily in promoting these to the campus community.

None.

05/11/2016 view
Health Services Responding to medical emergencies on campus

Campus Police are first responders in this area, but when we can, we assist in this program. We definitely need additional staffing to be available when medical emergencies occur.

Given the fact that this department is operated by one full-time staff member, it is nearly impossible to meet the requirements of medical emergencies. We are fortunate that Campus Police can respond to these emergencies, but it would be even better if we had the additional staff necessary to assist with this process.

Additional staffing in this area is definitely part of the overall college planning and staffing process. Expanded and improved health services would have to be a college priority for us to be able to meet the needs that are truly expected of us.

05/11/2016 view
Health Services Smoking Cessation Efforts

A smoke, tobacco and vape-free campus will improve the overall health and wellness of the campus community.

As of August 1, 2016 Cosumnes River College will be a smoke, tobacco and vape-free campus.

This is ongoing process which will require conitued education and support with the campus community with the ehlp of STAND (Sacramento TAking Action Against Nicotine Dependence), planning, OD And research.

05/11/2016 view
Health Services Peer Health Educator Training

This is a program that does help Health Services, but if we had a larger staff, we could operate it more effectively. Monitoring the scheduling and performance of student workers requires more time than we have. 

To work most effectively, we would need an individual dedicated to overseeing the Peer Health Educator Training portion of the program. Because these are student workers, it is difficult to conduct this in any way other than piecemeal. Additional funding and staffing would definitely help.

Again, professional development would help, as would research efforts to determine best practices.

05/11/2016 view
Health Services Health Workshops

Doing Health Workshops for campus community improves health with improves student learning.

Will conitnue to assess current needs of campus community to provide the best level of care with what resources are available. I will conitue to seek feedback to make changes as needed.

Will continue to collaborate with planning, PD and research in providing current data in working with campus community.

05/11/2016 view
Health Services Physical Health Assessments and Referrrals

This area is primarily based on referrals. We don't have the staff, the facilities or the overall expertise to do anything but refer students to medical professionals. In this way, we are doing a satisfactory job.

Given the basic limitations of community college health services, we will continue to assess what we are doing, but we don't plan any big changes. We will assess it again in a year.

None.

05/11/2016 view
Health Services Mental Health Assessments and Referrrals

We are well aware of the needs in this area, but given financial and structural contraints, this is a work in progress.

In the recent past, we had an on-staff, contracted mental health professional.  All areas on campus reported the success of this effort, but funding and support was removed, preventing us from meeting this significant need.

Mental health issues among students have increased as resources have decreased. To truly meet the needs of the college community, Health Services needs additional funding, staffing, and even the possibility of a student health fee.

05/11/2016 view
Health Services Reproductive Health Assessments and Referrrals

We continue looking for best practices and improving the ways in which we support the campus community.

As student demographics and needs evolve, we will continue to adapt our programs and services to meet student and staff needs.

Professional Development support is necessary to remain current. 

05/11/2016 view
Outreach Host Special Events

Our High School Partners Conference did take place on March 11t, 2016.  While Outreach did provide support for this event, the planning was moved to the Counseling Office and was led by the SSSP Specialist. 

Outreach will continue to provide support for this event but it is our understanding that the planning of the event will remain within the Counseling Office. 

04/27/2016 view
Library Services and Instruction Online learning resources

In spring 2016, we surveyed students who had recently completed the library's online tutorial quizzes through D2L. We asked questions relating to the usability and ease of access of the tutorial site and also regarding the content, format, length, and language of the tutorials. While the results were moderate (not extremely good nor extremely bad), they confirmed some of the ideas that we had about improvements needed to the structure of the tutorial site and content/format of the tutorial videos. 

Plans are underway to revise the content of the library tutorials to increase engagement and student learning. These changes will work to correct the weaknesses identified in the assessment. Research is underway to identify the best delivery method for the tutorials. The current method (using the LMS) has benefits for protecting student data, ease of grading, and retrieval of the results; however, the process to log into the course is moderately challenging for students. Librarians are researching alternative methods to host the tutorials and quizzes to address the weaknesses identified in the assessment. 

There are a few possible college-wide implications. The current delivery method for the tutorials is the LMS, which will be changing in the near future. There is potential workload for the DE staff in assisting the library with setting up the course on the new LMS or if librarians determine a different delivery tool is preferable then there may be cost (planning) required to set up the tutorials on a new platform. 

04/07/2016 view
Library Services and Instruction Reference services

This was the first opportunity we have had to perform an assessment of this type, and the results were overall quite positive. We learned that overall the quality of our reference services are very high. Students rated the librarians as friendly and approachable, but more importantly they judged that their own research skills were improved as a result of the interaction with a librarian. Since we had not performed an assessment of this type before, we also learned some insights regarding the survey process itself, and we plan to implement changes as we administer the survey again in Fall 2016. 

Despite the overwhelmingly positive survey responses we received, we noted several shortcomings in our process of administering the survey that might have limited the number of responses and may have skewed the responses slightly. The librarians plan to implement the survey in Fall 2016 for a longer period and at different points in the semester. We also plan to use a different method for soliciting survey responses which will hopefully eliminate some of the potential shortcomings of our assessment this spring. By administering the survey a second time, we will be able to gather further evidence to demonstrate that this service area outcome is in fact being met. 

At this time there are no major college-wide implications. However, the information we are gathering from students may have applications in additional research studies that would require assistance from the resarch office. For example, it would be nice to track the impact of interaction with a librarian on a variety of measures using the student ID number to gather student success data. 

04/06/2016 view
Information Technology Instructional Lab/Classroom Support

The IT staff excels in the assessment indicated, but needs to improve its relationship with District Office IT. The Primary reason for this is District Office IT's lack of support at the campus level and allowing for technology creaticvity.

03/24/2016 view
Library Services and Instruction Circulation services

The assessment that was completed in Spring 2015 and Fall 2015 evaluated how easily students were able to find and access needed textbooks. The assessment also looked at areas of improvement or satisfaction regarding service provided by library staff at the Circulation desk and Reference desk. The first assessment was performed at the beginning of Spring 2015 to assess the impact of a new library greeter program and Golden Ticket reserves reward system. Through our assessment we learned that there was a high level of satisfaction among students who use the textbook reserves at the CRC library. Students judged the process to obtain the textbooks as smooth and easy, and students enthusiastically rated the service provided by library faculty and staff who aided them in located and accessing the materials that they needed. 

The assessment that was completed in Spring 2015 indicated a high level of satisfaction and sucess among students in accessing the textbooks that they needed. The assessment was repeated in Fall 2015 to ensure that the findings were consistent, which they were. The library will continue with the Greeter program at the beginning of the semester as well as the Golden Ticket textbook reward program for the upcoming academic year, and then we will assess again to assure that they continue to have the desired impact. 

03/12/2016 view
Library Services and Instruction Circulation services

In fall 2015 a district-wide librarian team was formed to regularly assess, update and maintain the primary library user interfaces for students in Los rios. These include Onesearch and the Research Databases homepage. Two CRC librarians participate in regular meetings, review statistics, feedback and use that information to make changes to the user interface. One of the first assessments was a review of a changed navigation menu on the Research databases home page. The LUX group had received complaints regarding the current format, and they reviewed Google Analytics statistics to determine the search behavior of students. This information supported a change to the menu structure of the databases home page which was implemented in December 2015. 

Based on the data that was gathered, it appeared that students were having trouble understanding the labels that were used to categorize the databases,a nd there was also a menu to find databases by type that was underutilized and misunderstood by students and faculty. The LUX group renamed and regrouped the database categories to better align them with student searching behavior and make them more discoverable. 

03/12/2016 view
Library Services and Instruction Library Space

In fall 2015, Mark and Laurie did a thorough review of library furniture and equipment to evaluate whether student needs are met with the current furniture/equipment in the library. They audited all library furniture for condition to determine the need for replacement or repair (based on condition, stability, appearance, etc). They reviewed data regarding student computer use, and they looked at the physical/technological limitations in the library to determine what changes are feasible. 

Based on their review, they determined the the following were areas of need for furniture/equipment: additiona computers for student use in the main library, replacement tables for group study, replacement/repaired study carrels, replacement security gate, and additional security cameras. 

Based on their review, the library staff were able to prioritize the most critical equipment needs. These needed items are being submitted for funding through the COB/ITMB process. Of most critical significance was the need for additional library computers for student use. There are significant periods of the day/week that the quantity of student computers in the library proper is insufficient to meet student demand. Implementation of this change will depend on budget funding through the COB/ITMB process. 

Plans to address other suggested improvements have been included in the library's 2015 PrOF. Incremental progress will be made to address these needs starting with repairs to library tables and study carrels which are in need of repair. 

03/12/2016 view
Counseling Career Counseling

None at this time.

None at this time.

None at this time.

02/10/2016 view
Admissions and Records Review documents after scanning/indexing into OnBase system.

10 documents were identified during fall 2015 by staff as needing to be rescanned because they did not get successfully placed in students' document imaging records.

01/24/2016 view
Admissions and Records Provide support services to VA students regarding benefit and enrollment process

227 veterans and dependents finished the fall 2015 semester receiving VA educational benefits.

01/24/2016 view
Work Experience Coordinate with academic depts. and majors to identify appropriate internship and WEXP needs

We have been able to add other programs for example the HSER  progam.  Current staffing limited additional opportunities for growth. 

Fulltime Internship Developer and 20 hour week clerical support.

01/06/2016 view

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