Activity Assessment Summary

Program/Department Activity Name What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Admissions and Records Process petitions

5,481 petitions were processed between June 1, 2010 and May 31, 2013. These were petitions submitted by students requesting various actions: approval of unauthorized course repetition; late adds, drops, withdrawals; updating of educational levels; removal of fees owed.

11/13/2013 view
Admissions and Records Evaluate graduation eligibility

882 graduation petitions were submitted for the 2010-2011 academic year. 703 degrees were awarded, for an 79.7% approval rate. Of the petitions submitted, 179 were denied.

11/13/2013 view
Admissions and Records Evaluate graduation eligibility

799 graduation petitions were submitted for the 2011-2012 academic year. 635 degrees were awarded, for an 79.5% approval rate. Of the petitions submitted, 164 were denied.

11/13/2013 view
Admissions and Records Evaluate graduation eligibility

754 graduation petitions were submitted for the 2010-2011 academic year. 603 degrees were awarded, for an 80% approval rate. Of the petitions submitted, 151 were denied.

11/13/2013 view
Admissions and Records Conduct Graduation Petition Workshops

14 students participated in the workshops. These students would be able to successfully complete graduation petitions without assistance.

11/13/2013 view
Admissions and Records Conduct Graduation Petition Workshops

3 students participated. They would be able to complete graduation petitions without counselor assistance.

11/13/2013 view
Admissions and Records Conduct Graduation Petition Workshops

A total of 92 students participated in the workshops. These students would be able to successfully complete graduation petitions.

No changes are needed, but we will continue to assess student participation.

11/13/2013 view
Office of Institutional Effectiveness Research Office Publications

The Research Office has two main publications -- a Fall and Spring Research Brief. Based on staff feedback (oral and written in email), these publications are read and appreciated by a portion of the college community. In addition, other colleges have asked for these publications as a best practice they wish to use. At this point, there is no way to assess how many people access and use the information presented, however. We also try to share snippets of data with interested parties using email distribution. It is difficult, however, to broaden the impact of this (and at times to remember we have even provided this information). Subsequent requests indicate that users also forget we have provided the information. We need to find a way to track and make this information easily available to the college community.

We need to figure out how to assess the utilization of the information in the Research Briefs. We need to find a way to track. catalog and make research we provide to a specific audience available to a broader audience.

11/08/2013 view
Office of Institutional Effectiveness CASSL PD offerings

Increased attendance at CASSL events indicates current programming content and methodology is much more effective than previous semesters. In particular, having more faculty facilitating workshops directly connected to the work they are doing has increased the attendance and value of the workshops. E-mail follow-ups and attendance at the workshop by the CASSL coordinator seem to reinforce and extend the value of the workshops to a broader audience. Although the methods being shared are based on research and/or local assessment - this is not the focus of the session title or description. Sessions explicitly focused on assessment and/or research are still not well attended. WE also learned that although Friday should be a good day for workshops, attendance is not as strong on Fridays compared to other days.

No change is needed with respect to CASSL offerings. However, we need to strategize about how to market assessment workshops. We may want to consider a best practices type format.

11/08/2013 view
Office of Institutional Effectiveness Research Office and CASSL Web Sites

The websites contain valuable information, but many members of the College do not actively use the website. We have begun to disseminate research that is posted on the web with highlights of the results in the email and the link. Staff input indicates this is effective, but because the link goes directly to a particular post, it does not result in people looking at the website first when they want information.

We need to evaluate and reorganize and perhaps make an entry page to the research website so it is easier for people to navigate. In addition, when responding to queries that already answered on the website, we need to graciously reference the web when providing the information. We also need to advertise the resources available on the CASSL website and integrate the website more effectively into CASSL operations and communications.

11/08/2013 view
Outreach High School Activities/Visits

Many students benefited from small group and one-on-one meetings that covered the enrollment process. Providing on campus opportunities to complete several steps of the matriculation process were generally very well receivied and utilized. However, students need additional intervention to impart the importance of the matriculation steps, especially the assessment process, and need more opportunities/support to complete Step 4-course planning sessions.

Students will be completing the online orientation as step 2 which will further describe the importance of the assessment process. Outreach will work with Counseling to coordinate with high school staff to provide course planning on the high school campuses.

11/04/2013 view
Tutoring Info page on tutoring services in New Student Guidebook

This is an easy way to inform entering students about the Tutoring Center

CRC needs to continue to offer a New StudentGuidebook to students.

11/04/2013 view
Health Services Reproductive Health Assessments and Referrrals

Students at Cosumnes River College utilized reproductive health services.

Spring of 2013 Planned Parenthood discontiued satelite services on college campuses in Los Rios Community College District. This loss has left students with less access to reproductive health services. Referrals process is set up and we are looking at other options and hope to provide reproductive health services on campus.

Student health has an impact on student success.

11/04/2013 view
Financial Aid Communication methods

We learned that students appreciate being reminded, whether it is via email, via our website, via "My CRC Aid" the student FA web portal, or via updates to our website. Keeping students up to date and informed of important dates, reminds the students of what they need to do.

We now send emials more often regarding program reminders, upcoming deadline dates, upcoming filing dates. In addition, we regularly update our website when needed and we update "My CRC Aid" to ensure that the most up to date and relevant information is provided to students.

The more students are informed, they more they will apply for various financial aid programs (in time to receive the services/benefits), and the more likely they are to receive benefits of the financial aid program, such as the BOG fee waiver and various other grants. By doing so, they will be better prepared and successful in their couses.

11/04/2013 view
DSPS Provide specific program services (notetaking, proctoring, contracted services,etc)

Proctor staff would benefit from training about DSPS students and Proctor policies/procedures; policies impacting student needed changing particularly as they related to scheduling of tests and confirming test appointments.

College changed the practice in P 76 in regards to scheduling appointments despite test arrival at location-this eased reported stress by students; created modified letters for email communication and response procedures (calls and email) for more effective communications.

Helpful to provide faculty with information about test proctoring and how test delivery impacts DSPS students

11/04/2013 view
Admissions and Records Conduct Graduation Petition Workshops

Approximately 10 students participated. Students expressed confidence that they would be able to successfully complete their graduation petitions without counseling assistance. Students were guided through the petition paperwork by an evaluator from Admissions and Records. Students were allowed to cover specific, individual questions.

No changes are needed at this time. However, staff will focus on ensuring adequate advertisement of upcoming workshops. We will continue to assess student participation.

11/04/2013 view
EOPS/CARE/Enriched Scholars EOPS Orientation

The content of the EOPS New Student orientation is relevant and provides necessary information to students. A few respondents felt the orientation was too long time wise, so a more condensded version may need to be developed.

Review oriententation content to condense information where possible.

11/04/2013 view
Financial Aid

The Student appeals form was not clear as to what extenuating circumstance a student could provide documentation. Also, we needed to make it clear in the instructions to the students that turining in the appeals form with documentation does not neccessarily mean that a student would be granted further financial aid.

Reformated the form to better explain the process to students,

11/04/2013 view
Admissions and Records Evaluate capability to enhance delivery of services

CRC Admissions and Records Office successfully worked with the other Los Rios admissions offices, District Office managers, IT staff and private vendor staff to deploy the ability to order, and pay for, official transcripts. From July 15 to October 29, 2013, an astounding 2,861 orders for 3,661 copies of official CRC transcripts have been received through our partner Credentials Solutions' online ordering system. These transcripts are sent to private addresses, colleges/universities, and businesses. We also can trigger electronic submission of official transcripts via Credentials to colleges and universities who are participants in eTranscript of California.

We will continue to monitor the success of this online capability for any needed improvements. Input would likely come from two main sources: our students and staff.

The college entity that benefits the most is our students (past, present, future). The ability to order and pay online increases accountability in fiscal and workflow areas of concern. Admissions staff benefit from mailing insert capabilities, increasing efficiency and reducing processing times.

11/03/2013 view
Admissions and Records Review documents after scanning/indexing into OnBase system.

154 documents needed to be rescanned and indexed. This information suggests that an ongoing need exists for this activity.

We will continue to conduct our quality control activities and assess the number of documents that need to be rescanned and indexed into the OnBase system.

Counseling and Financial Aid benefit from access to these records for advising purposes. By having accurately indexed records the Admissions and Records Office can fulfill audit inquiries.

11/03/2013 view
Admissions and Records Review documents after scanning/indexing into OnBase system.

During Spring 2013, 89 documents needed to be rescanned and indexed in OnBase.

Since accuracy is critical in records maintenance, continued checking of scanned and indexed documents will occur.

Other student services departments such as Counseling and Financial Aid will benefit since the staff in those offices will be able to access records such as petitions, applications, and official transcripts from other colleges.

11/03/2013 view
Admissions and Records Review documents after scanning/indexing into OnBase system.

During the Fall 2012 semester timeframe, 148 documents needed to be rescanned for assignment to students' records in the OnBase system.

Assessments will continue since accuracy of scanning and indexing to students' records is vital for records research, accountability, and regulation compliance.

Correctly scanned and indexed documents allow staff in other departments to provide advising services to students. These documents are also used for internal and external audits.

11/03/2013 view
Office of Institutional Effectiveness

The training is too long and we need to provide more opportunities for questions and interactive. Perhaps consider a working section where people prepare ahead of time and enter information.

working sessions

10/28/2013 view

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