Instructional Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Distance Education and Web Development Distance Education and Web Development--Technological Professional Development Help employees use technology to innovate, Training and support for the content management system, Training and support for the learning management system

Survey showed that our co-workers feel able to make effective use of educational technology: of 76 respondents, 32 gave themselves a score of 4 on a 4-point scale and 34 gave themselves a score of 3. Respondents also reproted a variety of topics when asked what they wanted to learn about besides the new learning management system (LMS). Given the importance of the LMS it will be a challenge to meet the other training needs but we will not lack topics. Respondents also reported that they prefer learning technology in hands-on group workshops and are not that aware of our new location.

The purchase of computers for the Center for Instructional Innovation will allow us to offer hands-on group workshops at a time that is convenient for respondents (i.e., not restricted to times when computer labs are not being used by students or classes) and a location (the Center for Instructional Innovation) that will make for a consistent location for co-workers to come and increase their capabilities to use multimedia technology. We will pilot Cloudbooks for the purpose.

10/26/2016 view
Distance Education and Web Development Distance Education and Web Development--Technology Awareness Help employees use technology to innovate, Training and support for the content management system, Training and support for the learning management system

Survey showed that our coworkers are most likely to contact us directly for help and less likely to use our department website, email address, or visit our location on campus. They also prefer hands-on group workshops to learn about technology, so making that easier to do in our space will help meet their interest as well as ours to increase awareness of the resources we offer. 

We need to increase usage of the department's email address, add training topics to meet the needs as expressed by survey respondents, and finish the development of the Center for Instructional Innovation. Having ready access to computers there will make it easier for us to schedule workshops at times convenient for our coworkers, as we currently have to make arrangements for computerized classrooms and therefore are limited for available times. We would like to pilot devices like Cloudbooks for this purpose.

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Sustainability Coordinate fundraising and resource development., Provide support to Cosumnes River College Foundation Board of Directors, Raise funds to support students.

We emphasize sustainability in all of our work. 

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Efficiency Provide support to Cosumnes River College Foundation Board of Directors

We are efficient in our dealings tihe Foundation Board of Directors.

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Professionalism Provide support to Cosumnes River College Foundation Board of Directors, Raise funds to support students.

We engage professionally with campus and community in fundraising and Foundation activities.

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Range of services Coordinate fundraising and resource development.

We provide a wide range of services to donors and other community  in resource development.

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Quality Coordinate fundraising and resource development.

We engage in quality coordination efforts in our fundraising and resource development.

10/26/2016 view
College Advancement/Foundation College Advancement/Foundation--Service Coordinate fundraising and resource development., Provide support to Cosumnes River College Foundation Board of Directors, Raise funds to support students.

We provide high-quality service to students, staff, and the community.

10/26/2016 view
Distance Education and Web Development Distance Education and Web Development--Instructors Can Use the LMS Help employees use technology to innovate, Training and support for the learning management system

CRC's faculty continue to set a high bar for our use of the district's learning management system. Since fall 2015, more than 90% of the college's students are enrolled in at least one course that uses the system.

We will assess the LMS usage again once the college has completed its transition to the Canvas learning management system.

10/11/2016 view
Distance Education and Web Development Distance Education and Web Development--Distance Education Environment Help employees use technology to innovate, Training and support for the learning management system

The college's Distance Education and Information Technology Committee in March 2015 updated the college's Distance Education Master Plan to recommend that the college join the Online Education Initiative (OEI) and participate in the OEI's Course Exchangem, specifically to improve the DE environment for our students. In spring 2016 the District Academic Senate made this recommendation. The college is currently switching its learning management system to use the one used by the OEI.

We will assess the DE environment again once the college has completed its transition to the Canvas learning management system.

10/11/2016 view
Distance Education and Web Development Distance Education and Web Development--Department Reorganization Help employees use technology to innovate, Training and support for the content management system, Training and support for the learning management system

Departmental reorganization included a move to a new facility (Center for Instructional Innovation), including a lab for one-on-one professional development and individual work (BS-163) and a studio presentations and video recording (BS-164). During the 2015-16 year a wall was built between the studio and lab, which improves the quality of the service we can provide as both areas can now be used simultaneously. The department applied for funds via the capital budget process to improve the equipment in the studio and are currently awaiting the disbursement of those funds to continue our improvement project.

Visits to the department recorded in our sign-in book were 317 in the twelve months leading up to the move and 240 in the twelve months following the move.

The reorganization also included a new shared email address. This has allowed us to serve our colleagues without  them having to decide whom to contact directly.

Shared email account records show the following:

  • 2014: 261 archived and 112 sent messages
  • 2015: 14 archived messages and 5 sent messages
  • 2016 (through October 11): 118 archived and 35 sent messages
     
  • 2016 (through October 11): 23 calendar events related to department business

We expect funds identified for improving the studio to be disbursed per the college's processes.

We will continue to encourage visitors to use the sign-in book.

We will discuss how best to use our shared email account.

10/11/2016 view
Public Information Office Public Information Office--Sustainability Graphic Design Support

The graphic design department will continue to encourage electronic communication where applicable.

10/10/2016 view
Public Information Office Public Information Office--Procedures Graphic Design Support , Publications, Social Media/Website Communication

The public information office will continue to look at the way procedures are done based on feedback from the campus community. We will adjust if needed but for now, the procedures in place work well.

10/10/2016 view
Public Information Office Public Information Office--Professionalism Graphic Design Support , Networking with Colleagues, Presentations, Publications, Social Media/Website Communication, Writing articles

Professionalism is key to the Public Info Office. We feel like the team we currently have in place is very professional.

10/10/2016 view
Public Information Office Public Information Office--Range of services Graphic Design Support , Presentations, Publications, Social Media/Website Communication, Writing articles

The PIO continues to provide a wide variety of services to the college community. We will continue to assess the needs of the college and adjust accordingly.

10/10/2016 view
Public Information Office Public Information Office--Accuracy and Quality Graphic Design Support , Presentations, Publications, Social Media/Website Communication, Writing articles

The accuracy and quality is paramount to this office and the work that we do. We will continue to provide the best services we can and feel that we are doing a good job in this area.

10/10/2016 view
Public Information Office Public Information Office--Timeliness Graphic Design Support , Publications, Social Media/Website Communication

It is important that these areas be timely because of events on campus and the needs of faculty and staff. The PIO will continue to assess any needs based on the feedback of those needing our services.

10/10/2016 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Progam Technology Training Program Technology Training

Technology updates are necessary, but also require working with other colleges and district IT>

Updates of data bases and the methods by which they are used.

09/08/2016 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Accuracy Communication with students, Counseling Sessions, EOPS Orientation, Program Technology Training, Staff Contacts, Workshops

We are doing a good job providing accurate information to students, but can always improve in the frequency of this information for students who forget or are new to the program.

We plan to focus on more frequent distribution of materials and information.

09/08/2016 view
Business Services Business Services--Sustainability Accounting, Budgeting, Cashiering, Classified personnel-payroll/hiring, Purchasing

The LRCCD business processes are paper intensive. Most forms are completed using typewriters and multiple paper copies, which is inefficient use of resources - time, paper and money.

Continue to advocate for automated processes to improve efficiency and reduce the use of resources.

08/12/2016 view
Business Services Business Services--Efficiency of processes Accounting, Budgeting, Cashiering, Classified personnel-payroll/hiring, Purchasing

87% agreed/strongly agreed that BSO procedures were easy to use but 4.3% (3 out of 70) disagreed/strongly disagreed, the highest level of dissatisfaction with the BSO services. Comments included: "online services is lacking...ordering/budgeting process is antiquated." "Requisition process is very long" "Why are we still typing requisitions?"

Continue to advocate for automated process at DO to streamline purchasing, time and absence reporting, budgeting, etc.

08/12/2016 view
Business Services Business Services--Professionalism/customer service Accounting, Budgeting, Cashiering, Classified personnel-payroll/hiring, Purchasing

93% of survey respondents indicated that BSO staff are professional. 2 out of 71 disagreed or strongly disagreed that staff are professional. While several comments were made that staff are "great", "extremely professional", one commented that "staff exudes an air of unfriendliness."

Provide ongoing customer service training.

08/12/2016 view
Business Services Business Services--Timeliness/responsivness Accounting, Budgeting, Cashiering, Classified personnel-payroll/hiring, Purchasing

2 out of 71 disagreed or strongly disagreed that services are provided in a reasonable amount of time. Comments included "Requests take too long to process"; "Not enough staff at the beginning of the semester. Unnecessarily long lines." "Sometimes ordering things that require a PO can be a very lengthy process." 

Continue to provide training to BSO and college-wide staff on processes to improve efficiency and reduce errors that cause delays.

08/12/2016 view
Business Services Business Services--Range/Types of services Accounting, Budgeting, Cashiering, Classified personnel-payroll/hiring, Purchasing

0 out of 71 respondents indicated that they were dissatisfied with the variety of services offered by the BSO.

N/A

08/12/2016 view
Bookstore Bookstore--Customer service and Professionalism Educational supplies sales, Inventory management/control, Marketing/communication, Retail sales-clothing, food, misc, Textbook sales/rentals

Strengths: 95.7% agree or strongly agree that staff are professional. Only 1.1% disagreed or strongly disagreed.

08/09/2016 view

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