Instructional Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Office of Institutional Effectiveness Office of Institutional Effectiveness--Assessment Capacity SLO Assessment Support, Applications development to support research and planning, Customized Research Requests (including cohort studies), CASSL PD offerings

We are still regularly getting requests that can be answered by providing links and/or data that is already available to the college community.  In addition, we receive very few inquiries to support outcomes assessment - and most of the support being provided by the outcomes coordinator is more in regard to technical assistance instead of research design.  A review of the PD offerings provided by the previous outcomes coordinator indicates that these were for the most part in the areas of technical assistance with reporting - not in the areas of conducting authentic assessment.  In addition, the college for the most part is not aware of the wealth of resources that are avaiable on the web site to support their efforts.  Attendance at outcomes related workshops is poor.  FInally - a review of the assessment reports indicate that help is needed to strengthen the value and validity of these reports.  

The new outcomes coordinator is aware of this situation and information and is using it to inform her work.  In particular - her workshop topics will be more at the process of conducting the assessments instead of reporting them.  However, it will be important for her to be able to network and meet with colleagues in the district and the state in order to know how to best move forward.  We have changed the structure of the college to provide enhanced support for the outcomes coordinator, but we may also need to increase the reassigned time given to the outcomes coordinator.

11/10/2015 view
Office of Institutional Effectiveness Research Office--Relevant Research Consulting and/or advising with individuals and programs, PrOF data packets, SLO Assessment Support, CASSL PD offerings

We are still regularly getting requests that can be answered by providing links and/or data that is already available to the college community.  In addition, we receive very few inquiries to support outcomes assessment - and most of the support being provided by the outcomes coordinator is more in regard to technical assistance instead of research design.  A review of the PD offerings provided by the previous outcomes coordinator indicates that these were for the most part in the areas of technical assistance with reporting - not in the areas of conducting authentic assessment.  In addition, the college for the most part is not aware of the wealth of resources that are avaiable on the web site to support their efforts.  Attendance at outcomes related workshops is poor.  FInally - a review of the assessment reports indicate that help is needed to strengthen the value and validity of these reports.  

The new outcomes coordinator is aware of this situation and information and is using it to inform her work.  In particular - her workshop topics will be more at the process of conducting the assessments instead of reporting them.  However, it will be important for her to be able to network and meet with colleagues in the district and the state in order to know how to best move forward.  We have changed the structure of the college to provide enhanced support for the outcomes coordinator, but we may also need to increase the reassigned time given to the outcomes coordinator. 

11/10/2015 view
Office of Institutional Effectiveness Office of Institutional Effectiveness--Capacity Building Assessment Validation Studies, PrOF data packets, Applications development to support research and planning, Customized Research Requests (including cohort studies), Research Office Publications

A review of our projects indicated greater breadth in our work, particularly in the areas of enrollment management, research to support student services, PrOF data packets, cohort studies and the move from just descriptive to inferential statistics.  A recent survey of research office users indicated that 94% of respondents strongly agreed or agreed that they were satisfied with the level of service provided by the research office.  In addition 94% agreed or strongly agreed that they were satisfied with the quality of service they received from the research office.  The satisfaction levels with the variety of services provided was not as high (with only 74% agreeing or strongly agreeing) that they were satisfied with the variety of services provided.  This was due to a large percentage (20%) who indicated they were neutral with regard to this question.  A review of the open ended responses indicates that we may want to do a better job letting people know what we are working on and/or thinking about how to make our request form more user friendly.

we will evaluate our communications with the campus through our research briefs, emails and our research request form to better inform the campus community of the types of research that is being done and available to them.  

11/09/2015 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Educational Objectives Program Technology Training, Staff Contacts, Communication with students, EOPS Orientation, Counseling Sessions, Workshops

Student survey results indicated that the majority of students felt very confident, as a result of EOPS services, in their ability to achieve their academic goals.

No changes are needed but staff continues to monitor processes and delivery of services to identify possible gaps.

09/24/2015 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Program benefits Communication with students

Based on analysis of EOPS student exit forms, students affirmed that EOPS is critical to their success and achievement of educational goals. They also indicated a preference for availability of some evening hours and alternative delivery method for counseling services (i.e. via eServices or telephone).

When staffing returns to previous levels, hopefully in spring 2016, EOPS will explore the possiblity of expanding hours of service to include evening hours, per student feedback.

09/24/2015 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Program benefits EOPS Orientation

The students' continued eligibility for program services indicates and understanding of program eligibility requirements.

EOPS staff will continue to offer new student orientation and incorporate any necessary changes and updates as they are identified.

09/24/2015 view
EOPS/CARE/Enriched Scholars EOPS/CARE/Enriched Scholars--Program Requirements Communication with students

Students affirmed that EOPS was critical in their success and achieving their academic goals. However, they indicated a preference of service availability for evening hours and alternative delivery methods for counseling services (i.e.via  eServices or by telephone).

When staffing returns to previous levels, hopefully in spring 2016, EOPS will explore the possiblity of expanding available service hours to include evening hours to accomodate student requests.

09/24/2015 view

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