Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
DIOP Scholars Program DIOP Scholars Program--African and African-American heritage Academic and Cultural Enrichment, Community Service

The Diop Scholars program does an excellent job of providing students with academic opportunities and experiences that provide insight into their African and African American heritage.  We complete this by taking students on field trips to the African Diaspora Museum in San Francisco and participation in Black History Month activities and course work in the Diop Scholars program.

Diop Scholars complete a community service verification form each semester indicating their participation in community service activities. Most community service projects support their African and African American heritage.  Projects include volunteering at their churches, schools and outreach communities.

11/14/2016 view
MESA MESA--Inreach Program Administration

We work within the college to involve additional students, to increase opportunities for current students, and to provide other on-campus opportunities for the program.

11/10/2016 view
MESA MESA--Outreach Off-Campus Events, Program Administration, Student Professional Development

Outreach is an ongoing effort for us. Many students do not know the opportunities that MESA can provide for them, so we participate in outreach efforts to let them know. These include conferences and workshops, high school visits, and professional development opportunities.

11/10/2016 view
MESA MESA--Student Success Academic and Career Guidance, Off-Campus Events, Program Administration, Student Professional Development

Student Success is our No. 1 goal. We help to achieve this in the classroom, in our development and use of academic and professional mentors, in participation in off-campus events and conferences, and in opportunities to participate in professional development opportunities for students.

11/10/2016 view
MESA MESA--Transfer Academic and Career Guidance, Off-Campus Events, Program Administration, Student Professional Development

We strive at all times to focus on helping students prepare for transfer and to find the transfer opportunities that are most appropriate for them. These change as various industries change and what we teach students also needs to change.

11/10/2016 view
MESA MESA--Increase Participation Classroom Visits, Off-Campus Events, Program Administration

it is always our goal and intention to increase student participation. We do this by visitng classrooms, attending off-campus events, and making sure that the program is doing all it can to reach students.

11/10/2016 view
MESA MESA--Educational and Professional Opportunities Academic and Career Guidance, Classroom Visits, Off-Campus Events, Program Administration, Student Professional Development

One of our priorities in all that we do is providing students with educational and professional opportunities. This allows them to develop their potential academically, personally, and professionally as they move through the educational system and into the ever-changing world of work.

11/10/2016 view
MESA MESA--Campus Resources Academic and Career Guidance, Classroom Visits, Program Administration

We do a good job utilizing campus resources to provide students with on- and off-campus opportunities.

11/10/2016 view
Library Services and Instruction Library Services and Instruction--Instructional workshops Research instruction sessions/workshops

In fall 2016, we surveyed students who had participated in a library instruction session from August-October. Students were asked a series of questions to gauge how informative and engaging the library sessions were, what they learned from the sessions, and overall how comfortable they felt performing research following the sessions. 224 students responded to the survey, and of these over 81% indicated that the instruction session they attended was interesting and over 87% indicated that the session was effective. When gauging students' comfort level completing a research assignment, about 52% were comfortable prior to a library instruction session, but this number jumped to 91% following a library instruction session. Students provided detailed comments on what they learned during the instruction sessions indicating that sessions are informative and well-related to course research assignments. We also solicited comments and suggestions for improvement, and we identified a number planning areas to improve future library instruction. 

Overall the assessment showed that the library instruction sessions are interesting and effective and having the intended result of preparing students to complete research assignments. 

11/09/2016 view
Information Technology Information Technology--Overall IT Services Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We have a strong overall IT system in providing services to the campus. As with all campus entities, we can improve and provide even better and more timely service overall.

11/09/2016 view
Information Technology Information Technology--Relationships with District Staff Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Because we are a part of the larger District, our relationship with District Staff is key to what we do.  

11/09/2016 view
Information Technology Information Technology--Data Backup and Restoration Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Data Backup and Restoration is a key to what we do so it remains a priority at all times.

11/09/2016 view
Information Technology Information Technology--Equipment Evaluation and Updating Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We have a satisfactory system in place to evaluate and update campus equipment, software and services, but it is an ongoing situation that requires constant attention.

11/09/2016 view
Information Technology Information Technology--New Technology Review Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Keeping up with changing technology is challenging and we do the best we can do, but we can always do a better job staying up-to-date and responsive to the needs of the campus community.

11/09/2016 view
Information Technology Information Technology--Helpdesk Ticket Completion Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

This is an area of frustration because the system has moved from being campus-based to district-based and back again, so we are still working on making it as efficient as possible. We feel pleased with what we do, with the goal of always improving in terms of timeliness and overall service.

11/09/2016 view
Information Technology Information Technology--Lab Update Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We work hard on keeping our labs up to date, but we do face limitations in terms of staffing, equipment, and district support.

11/09/2016 view
OneBook OneBook--Ethical Decision-Making CRC Courses Requiring OneBook

In classrooms where the One Book has been required, professors acknowledlge a increase in curiousity about the topic of the text, the writing process of the author, the developement of an argument, and the use of evidence (including the choosing of evidence) to develop an argument. As a successful argument rests upon the decisions one makes, the outcome is assessed in an understanding of improvement on how students write (and/or write specifically on the topic of the text).

11/05/2016 view
OneBook OneBook--Intellectual Inquiry CRC Courses Requiring OneBook, CRC Courses Using OneBook as Supplemental Reading, OneBook Film Series, Real Life Applications of OneBook Themes

Students engage with the topic and the text with the direct focus of the text. One Book contributes to intellectual inquiry beyond class as demonstrated through engagement in real life applications.

11/05/2016 view
OneBook OneBook--CRC Community Engagement Speak Out!

Speak Out! has remained a successful activity through the years of One Book because it involves students speaking directly to other students. Whether the Speak Out! has taken place in the bookstore or in the classroom, they have been well-attended by students reading the book. Also, students leading the Speak Out! sessions spend time preparing their presentations, which helps with their comprehension and analysis of the book. A conversation with faculty on the value of the series (and other One Book activities) would be recommended as well.

11/05/2016 view
Freshman Seminar Freshman Seminar--Language Analysis of needs of incoming students, recruitment of students, Working with other colleges

College vocabulary is an important area for students to master.

11/02/2016 view
Freshman Seminar Freshman Seminar--Behavior Analysis of needs of incoming students, recruitment of students, Working with other colleges

Appropriate college going behavior can be modeled and is beneficial to student development.

11/02/2016 view
Freshman Seminar Freshman Seminar--Technology Analysis of needs of incoming students, Working with other colleges

Students benefited from the exposure to technology and it was an effective method to expose them to college services and procedures.

11/02/2016 view
Freshman Seminar Freshman Seminar--College Success Analysis of needs of incoming students, recruitment of students, Working with other colleges

Students were able to demonstrate paths to college success.

11/02/2016 view
Freshman Seminar Freshman Seminar--Resources Analysis of needs of incoming students, Working with other colleges

Students were able to navigate and access college resources through the exploration of the college catalog and course materials.  They demonstrated competence though exams and journal reflections.

11/02/2016 view
Health Services Health Services--Medical career experience and training Health Workshops, Service Learning Project

This is a project we will continue to work on.

11/02/2016 view

Pages