Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Admissions and Records Admissions and Records--Online Services Enhancements Evaluate capability to enhance delivery of services

No significant online service enhancements have been made during the past two years. Only routine updating of information has occurred.

Areas for improvements would be enhancement of International Student Advising webpage content and the creation of fillable forms.

12/12/2017 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

During the 2015-2016 academic year, eligible veterans and dependents were assisted with receiving educational benefits: 107 for summer 2015, 230 for fall 2015, and 226 for spring 2016. During 2016-2017, the numbers assisted were: 95 for summer 2016, 231 for fall 2016, and 203 for spring 2017. Providing these services and supporting the efforts of the Veterans Resource Center continue to be important tasks.

12/12/2017 view
Admissions and Records Admissions and Records--Graduation Workshops Conduct Graduation Petition Workshops

No graduation petition workshops have been conducted since June 2015.

Coinciding with a review of lower approval ratings for degree and certificate petitions, it is likely that these workshops will be resumed as a strategy to improve students' success.

12/12/2017 view
Admissions and Records Admissions and Records--Process Navigation Evaluate graduation eligibility, Process petitions

Students continue to demonstrate their ability to navigate administrative processes. From June 1, 2015 to 5-31-17, students submitted 2,187 petitions requesting various exceptions to deadlines and policies. While not all requests can be granted, our students are demonstrating the abiliity to navigate our processes and advocate for themselves. During this same timeframe, students submitted 2,659 degree and certificate petitions with an average approval rating of 65% for the two academic years involved.

Of concern is the drop in the approval percentage for degrees and certificates. The approval rating for 2014-2015 was 81.1%. It will be important to have a meeting with counselors, research analysts, evaluators, and Student Services management to determine appropriate follow-up steps. Generally speaking, however, is that this particular P-SAO is quite relevant as an ongoing activity to be assessed since student success is so important.

12/12/2017 view
Admissions and Records Admissions and Records--Accuracy Review documents after scanning/indexing into OnBase system.

From 6-1-15 to 5-31-17, 426 docuements were identified by staff as needing to be rescanned into OnBase.

We will continue to retain and assess this activity as an important step in records retention. Also, we will provide additional training for those employees handling the indexing of documents.

12/12/2017 view
DIOP Scholars Program DIOP Scholars Program--African and African-American heritage Academic and Cultural Enrichment, Community Service

The Diop Scholars program does an excellent job of providing students with academic opportunities and experiences that provide insight into their African and African American heritage.  We complete this by taking students on field trips to the African Diaspora Museum in San Francisco and participation in Black History Month activities and course work in the Diop Scholars program.

Diop Scholars complete a community service verification form each semester indicating their participation in community service activities. Most community service projects support their African and African American heritage.  Projects include volunteering at their churches, schools and outreach communities.

We have modified our community service requirement so that students are working together in groups on one larger project so that we make a greater impact on their community.  We will continue to make changes that feel appropriate to student and community needs.

11/14/2016 view
MESA MESA--Inreach Program Administration

We work within the college to involve additional students, to increase opportunities for current students, and to provide other on-campus opportunities for the program.

We can always improve what we do in terms of our inreach efforts.

11/10/2016 view
MESA MESA--Outreach Off-Campus Events, Program Administration, Student Professional Development

Outreach is an ongoing effort for us. Many students do not know the opportunities that MESA can provide for them, so we participate in outreach efforts to let them know. These include conferences and workshops, high school visits, and professional development opportunities.

We can always improve and adapt what we do in terms of outreach to students and outreach to the professional community and other academic communities.

11/10/2016 view
MESA MESA--Student Success Academic and Career Guidance, Off-Campus Events, Program Administration, Student Professional Development

Student Success is our No. 1 goal. We help to achieve this in the classroom, in our development and use of academic and professional mentors, in participation in off-campus events and conferences, and in opportunities to participate in professional development opportunities for students.

We will continue to examine ways we can influence student support at all levels and in all situations.

11/10/2016 view
MESA MESA--Transfer Academic and Career Guidance, Off-Campus Events, Program Administration, Student Professional Development

We strive at all times to focus on helping students prepare for transfer and to find the transfer opportunities that are most appropriate for them. These change as various industries change and what we teach students also needs to change.

We are always looking at new and changing transfer opportunities for students.

11/10/2016 view
MESA MESA--Increase Participation Classroom Visits, Off-Campus Events, Program Administration

it is always our goal and intention to increase student participation. We do this by visitng classrooms, attending off-campus events, and making sure that the program is doing all it can to reach students.

We are always looking at better and more effective ways to increase student participation as we adapt to changing demographics, changes in technological fields, and increasing demands on potential employees.

11/10/2016 view
MESA MESA--Educational and Professional Opportunities Academic and Career Guidance, Classroom Visits, Off-Campus Events, Program Administration, Student Professional Development

One of our priorities in all that we do is providing students with educational and professional opportunities. This allows them to develop their potential academically, personally, and professionally as they move through the educational system and into the ever-changing world of work.

The industries in which our students participate both as students and professionals are changing rapidly. This means that we need to be adaptable to those changes and to help prepare our students for these changes as well.  We realy on the constant development of mentoring opportunities for students, both in terms of job opportunities, but also in terms of new necessary skill development.

11/10/2016 view
MESA MESA--Campus Resources Academic and Career Guidance, Classroom Visits, Program Administration

We do a good job utilizing campus resources to provide students with on- and off-campus opportunities.

11/10/2016 view
Library Services and Instruction Research instruction sessions/workshops

In fall 2016, we surveyed students who had participated in a library instruction session from August-October. Students were asked a series of questions to gauge how informative and engaging the library sessions were, what they learned from the sessions, and overall how comfortable they felt performing research following the sessions. 224 students responded to the survey, and of these over 81% indicated that the instruction session they attended was interesting and over 87% indicated that the session was effective. When gauging students' comfort level completing a research assignment, about 52% were comfortable prior to a library instruction session, but this number jumped to 91% following a library instruction session. Students provided detailed comments on what they learned during the instruction sessions indicating that sessions are informative and well-related to course research assignments. We also solicited comments and suggestions for improvement, and we identified a number planning areas to improve future library instruction. 

Overall the assessment showed that the library instruction sessions are interesting and effective and having the intended result of preparing students to complete research assignments. 

Overall the assessment confirmed that our library instruction program is effective. However, there are some short and long-term planning areas identified from the assessment. In the short-term, librarians will be developing and sharing new lesson plans to keep the library instruction sessions engaging and avoided too much repetition for students who attend more than one session. Librarians will share lesson plan ideas and strategize which lessons might be effective for particular courses/levels. The library will develop more instructional materials to support topics like navigating the LC classification system and obtaining a book from the shelves. These changes will be implemented in spring 2017. 

Several students commented on the limited space in the library instruction lab (L-245). The lab is designed to allow room for as many computers as possible; however it is not conducive to active learning exercises or group activities. Librarians have identified this need and placed it on long-term planning agendas, but this survey confirmed the necessity to improve our instructional space. This is a long-term planning agenda item. 

11/09/2016 view
Information Technology Information Technology--Overall IT Services Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We have a strong overall IT system in providing services to the campus. As with all campus entities, we can improve and provide even better and more timely service overall.

We are striving to improve how we provide service to the CRC campus community. This includes better communication on campus and with the District, as well as improved methods for providing service in a timely, efficient, and needs-based fashion.

11/09/2016 view
Information Technology Information Technology--Relationships with District Staff Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Because we are a part of the larger District, our relationship with District Staff is key to what we do.  

The communication regarding changes, implementation of new systems, and anything else that affects the delivery of our operation can always be stronger. We are focused on doing what we can to strengthen this relationship and improve ongoing communication.

11/09/2016 view
Information Technology Information Technology--Data Backup and Restoration Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Data Backup and Restoration is a key to what we do so it remains a priority at all times.

We feel we must always modify what we do and how we do it to be sure that we maintain a dependable system for backup and restoration.

11/09/2016 view
Information Technology Information Technology--Equipment Evaluation and Updating Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We have a satisfactory system in place to evaluate and update campus equipment, software and services, but it is an ongoing situation that requires constant attention.

This is a key priority to us to stay on top of the need for new, improved or updated equipment, software, and services.

11/09/2016 view
Information Technology Information Technology--New Technology Review Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Keeping up with changing technology is challenging and we do the best we can do, but we can always do a better job staying up-to-date and responsive to the needs of the campus community.

We will continue to work on remaining abreast of necessary changes in equipment and processes and implement these when it is necessary and possible.

11/09/2016 view
Information Technology Information Technology--Helpdesk Ticket Completion Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

This is an area of frustration because the system has moved from being campus-based to district-based and back again, so we are still working on making it as efficient as possible. We feel pleased with what we do, with the goal of always improving in terms of timeliness and overall service.

We will continue to look at the best ways to serve the campus community when they have issues with technology.

11/09/2016 view
Information Technology Information Technology--Lab Update Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We work hard on keeping our labs up to date, but we do face limitations in terms of staffing, equipment, and district support.

We can always improve in our operation and service of campus lab updates.

11/09/2016 view
OneBook OneBook--Ethical Decision-Making CRC Courses Requiring OneBook

In classrooms where the One Book has been required, professors acknowledlge a increase in curiousity about the topic of the text, the writing process of the author, the developement of an argument, and the use of evidence (including the choosing of evidence) to develop an argument. As a successful argument rests upon the decisions one makes, the outcome is assessed in an understanding of improvement on how students write (and/or write specifically on the topic of the text).

11/05/2016 view
OneBook OneBook--Intellectual Inquiry CRC Courses Requiring OneBook, CRC Courses Using OneBook as Supplemental Reading, OneBook Film Series, Real Life Applications of OneBook Themes

Students engage with the topic and the text with the direct focus of the text. One Book contributes to intellectual inquiry beyond class as demonstrated through engagement in real life applications.

There may not need to be any changes, but the committee should probably discuss whether a film series is possible to determine if that activity outcome is desirable. And, the committee should probably discuss and/or identify potential real life applications of text under consideration for the chose One Book; although this discussion already happens, perhaps it would be a good idea to have the community identify real life applications they can see being useful to them and their programs when they are evaluating possible One Book choices.

11/05/2016 view
OneBook OneBook--CRC Community Engagement Speak Out!

Speak Out! has remained a successful activity through the years of One Book because it involves students speaking directly to other students. Whether the Speak Out! has taken place in the bookstore or in the classroom, they have been well-attended by students reading the book. Also, students leading the Speak Out! sessions spend time preparing their presentations, which helps with their comprehension and analysis of the book. A conversation with faculty on the value of the series (and other One Book activities) would be recommended as well.

11/05/2016 view
Freshman Seminar Freshman Seminar--Language Analysis of needs of incoming students, recruitment of students, Working with other colleges

College vocabulary is an important area for students to master.

11/02/2016 view