Student Services/Support Program Assessment Summary

Program/Departmentsort descending PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Assessment Assessment--Test Identification

The testing instrument was changed to COMPASS, an interactive, adaptive testing program which adjusts the skill level based on student input. There is no longer a need for students to self-identify their correct skill level.

It is planned for fall 2015 for faculty and research department to validate the current math and English tests.

03/19/2015 view
Assessment Assessment--Interpretation and Validation of Testing Results

With the new COMPASS program, counselors and students are able to review results in PeopleSoft. It is mandatory that staff ensures daily that placement results are uploaded for counselors to know and understand testing results and the level of English and math students need to enroll and complete an education plan.

Continuous dialog with Assessment staff and supervisor to ensure records are verified daily to gauge students and counselors requesting access to their placement results which identifies gaps in the process.

03/19/2015 view
CalWorks CalWorks--Educational/CalWORKs Planning Completion of CalWORKs approved Educational plan

The addition of a full-time, CalWORKs Student Personnel Assistant in 2014 provided the necessary staffing to complete and update educational plans for new, incoming students; and identified a need for student accountability for Welfare-to-Work contractual obligations. CalWORKs staff was able to capture each student and create an educational plan. Currently, all educational plans are complete.

Ensuring that students meet SSSP requirements and CalWORKs County guidelines is continuous and ongoing. Going forward, CalWORKs staff will verify once each semester that students have received an abbreviated (one semester) or comprehensive educational plan. Our goal is to ensure that every student has a comprehensive plan, which includes all classes needed to complete a degree or certification program. The CalWORKs Student Personnel Assistant will provide case management services, meeting with each student at least one time per semester to evaluate student progress, inform students of unfulfilled requirements, and update student records.

03/19/2015 view
Counseling

We learned that the SEP planning process is not working well due to the fact that students can't get the classes that are on their SEP.

We will create/offer new workshops to support SEP planning for undecided students that focus on completing a GE pattern. We will also begin dialog with the college about having more classes available for first time students.

06/11/2013 view
Counseling

We learned that the Tag workshops for UC are more effective at supporting transfer as compared to the UC Application Workshops, although both improved students ability to transfer.

We will continue the workshops but will develop and use some sort of exit survey/interview to better assess the value and impact of the workshops.

06/11/2013 view
Counseling

We learned that we need to continue to provide mental health services. Adding the intern has expanded capacity and needs to continue. Referrals more than doubled this year. However, it appears that many students who were referred set up but did not attend appointments.

When we looked at the data, we didn't know if there it was unduplicated data so we need to refine our data collection methods and re-examine. For example, we didn't know if three cancellations were three cancellations for the same referral -- or cancellations for three referrals. For this reason we could not assess whether students were showing up for services at a reasonable rate.

06/11/2013 view
Counseling Counseling--Academic Counseling Services Academic Counseling

We do an excellent job with individual appointments, group counseling, Student Educational Plans, and general academic counseling.

There is a definite need for additional counselors.

10/12/2016 view
Counseling Counseling--Personal and Crisis Counseling Crisis Counseling, Multicultural Counseling, Personal Counseling

There is a crisis counselor designated every day. Personal counseling is an offshoot of this. We have also been able to re-establish a mental health counselor. We also have a crisis counselor in the Veterans' Center and a WEAVE liaison. We also provide groups, workshops, and conferences to deal with personal issues.

We do an adequate jobs providing personal and crisis counseling, but we can do more. We need additional counselors and training, as well as a more useful method of de-briefing so we can learn from each other. Academic counseling overwhelms the other needs of the department.

10/12/2016 view
Counseling Counseling--Personal and Crisis Counseling Career Counseling, Multicultural Counseling, Crisis Counseling, Personal Counseling, Academic Counseling

A student survey revealed that student received excellent counseling services when they met with a counselor in DSPS. They leave with a good sense of what to do next and feel guided and assisted. Respondents felt that counselors were professional, kind here was representative samping of student with less than 30 units (over 56% of the respondents), and those with more than 31 (44%). They expressed a desire for more flexibilty in seeing a counselor (available hours to fit with their schedule). This corresponds well with our desire to have more than one counselor available on high peak times for students. The ability to have quick question time with a counselor was also apparent so they could assure they had adequate verification of disability.

 

DSPS implemented a drop-in counseling hours for Spring 2016 on Fridays.  Student responded positively about the opportunity to ask quick questions whether they are program enrolled student or not.  Continuing and expanding a drop-in counseling format would be desireable for DSPS students, and will help with the front desk triage, and reduce misinformation regarding appropariatt disabilty verification options which is key to providing DSPS students to new students.

DSPS will be increasing the adjunct counseling pool in March 2016 and training counselors to effective serve the CRC student population.

 

03/14/2016 view
Financial Aid Financial Aid--Accountability Communication methods, Awarding Processing, Use of Technology

Financial Aid information needed to be up-to-dated on the program website and student portals. Emails needed to be sent more frequently to remind students of important deadlines and the need for additional information/documents to complete their financial aid requests.

We updated information on Financial Aid website and student portals more frequently, and increased email reminders about upcoming deadlines and documents needed to complete students' financial aid packets. We hired temporary staffing, as needed through the year, to decrease application processing time and the wait time for financial aid awards (e.g. 8-12 weeks wait time during peak periods decreased to 3-6 weeks).

Completed--Processing is currently up-to-date

02/27/2015 view
Financial Aid Financial Aid--Promotion of Self-Reliance Financial Aid Information Sessions, Presentations regarding eligibility, Loan Entrance and Exit Counseling, Application Workshops

We need to adapt workshops to better fit the target audience. Workshops can be scheduled during evenings and weekends. Computer labs are suitable for presentations to technologically savvy students. However, other factors such as limited student knowledge of the financial aid and college process and limited computer skill level may require a more basic approach.

We offered workshops at different times to attract different student populations. We also used different communication methods to meet student needs at their skill level (e.g. pen and paper or one-on-one workshop environment for high school students, veterans and parolees), computer lab presentation for college ready and technologically savvy audiences.

Completed--All changes are currently being implemented.

02/27/2015 view
Financial Aid Financial Aid--Literacy Financial Aid Information Sessions, Presentations regarding eligibility, Loan Entrance and Exit Counseling, Application Workshops

We need to adapt workshops to better fit the target audience. Workshops can be scheduled during evenings and weekends. Computer labs are suitable for presentations to technologically savvy students. However, other factors such as limited student knowledge of the financial aid and college process and limited computer skill level may require a more basic approach.

Changes to be implemented

02/27/2015 view
OneBook OneBook--CRC Community Engagement Speak Out!

Speak Out! has remained a successful activity through the years of One Book because it involves students speaking directly to other students. Whether the Speak Out! has taken place in the bookstore or in the classroom, they have been well-attended by students reading the book. Also, students leading the Speak Out! sessions spend time preparing their presentations, which helps with their comprehension and analysis of the book. A conversation with faculty on the value of the series (and other One Book activities) would be recommended as well.

11/05/2016 view
OneBook OneBook--Intellectual Inquiry CRC Courses Requiring OneBook, CRC Courses Using OneBook as Supplemental Reading, OneBook Film Series, Real Life Applications of OneBook Themes

Students engage with the topic and the text with the direct focus of the text. One Book contributes to intellectual inquiry beyond class as demonstrated through engagement in real life applications.

There may not need to be any changes, but the committee should probably discuss whether a film series is possible to determine if that activity outcome is desirable. And, the committee should probably discuss and/or identify potential real life applications of text under consideration for the chose One Book; although this discussion already happens, perhaps it would be a good idea to have the community identify real life applications they can see being useful to them and their programs when they are evaluating possible One Book choices.

11/05/2016 view
OneBook OneBook--Ethical Decision-Making CRC Courses Requiring OneBook

In classrooms where the One Book has been required, professors acknowledlge a increase in curiousity about the topic of the text, the writing process of the author, the developement of an argument, and the use of evidence (including the choosing of evidence) to develop an argument. As a successful argument rests upon the decisions one makes, the outcome is assessed in an understanding of improvement on how students write (and/or write specifically on the topic of the text).

11/05/2016 view
Health Services Health Services--Public health and community outreach Blood Drives, Breast Cancer Awareness Month Activities, Health Fair, Health Workshops, Influenza Education/Resources, Mental Health Assessments and Referrrals, Peer Health Educator Training, Reproductive Health Assessments and Referrrals, Service Learning Project

We work hard to engage the community and involve them in campus efforts to improve health conditions overall.

11/02/2016 view
Health Services Health Services--Medical career experience and training Health Workshops, Service Learning Project

This is a project we will continue to work on.

We are still in the development process in terms of this aspect of our program.

11/02/2016 view
Health Services Health Services--Direct patient care/referral and consultation Mental Health Assessments and Referrrals, Peer Health Educator Training, Physical Health Assessments and Referrrals, Reproductive Health Assessments and Referrrals, Responding to medical emergencies on campus, TB Skin Test for Employees and Students, Breast Cancer Awareness Month Activities

Things are working well.

If resources were available we would be implementing a electronic medical records system. This would not only facilitate patient care and ensure confidentiality but would also provide better record keeping and generate reports.

09/08/2014 view
Health Services Health Services--Policy development Health Fair, Health Workshops, Influenza Education/Resources, Physical Health Assessments and Referrrals, Reproductive Health Assessments and Referrrals, Smoking Cessation Efforts

We are continually looking at ways to create, develop, and implement policies that will better meet campus needs.

Make changes as needed.

11/02/2016 view
Information Technology Information Technology--Helpdesk Ticket Completion Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

This is an area of frustration because the system has moved from being campus-based to district-based and back again, so we are still working on making it as efficient as possible. We feel pleased with what we do, with the goal of always improving in terms of timeliness and overall service.

We will continue to look at the best ways to serve the campus community when they have issues with technology.

11/09/2016 view
Information Technology Information Technology--New Technology Review Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Keeping up with changing technology is challenging and we do the best we can do, but we can always do a better job staying up-to-date and responsive to the needs of the campus community.

We will continue to work on remaining abreast of necessary changes in equipment and processes and implement these when it is necessary and possible.

11/09/2016 view
Information Technology Information Technology--Equipment Evaluation and Updating Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

We have a satisfactory system in place to evaluate and update campus equipment, software and services, but it is an ongoing situation that requires constant attention.

This is a key priority to us to stay on top of the need for new, improved or updated equipment, software, and services.

11/09/2016 view
Information Technology Information Technology--Data Backup and Restoration Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Data Backup and Restoration is a key to what we do so it remains a priority at all times.

We feel we must always modify what we do and how we do it to be sure that we maintain a dependable system for backup and restoration.

11/09/2016 view
Information Technology Information Technology--Helpdesk Ticket Completion Operation and Support Services

During this assessment period, the IT and Media Services Staff evaluated and created a new helpdesk ticketing system using Drupal. We learned that although we could create a ticketing system that would be unique and meet the campus needs, we were still working in silos and that we created a barrier with the DO-Helpdesk staff.  Meaning, staff and faculty trouble tickets could not be easily forwarded to DO-Helpdesk, which imapcted staff and faculty.

District Office is in the process of implementing a KACE Systems, which will include a Helpdesk Ticketing system that will be offered for free to all the colleges. This will improve the communication not just with the DO-Helpdesk Staff, but allow each campus to commentate technical issues with other colleges within the district.

08/24/2016 view
Information Technology Information Technology--Relationships with District Staff Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

Because we are a part of the larger District, our relationship with District Staff is key to what we do.  

The communication regarding changes, implementation of new systems, and anything else that affects the delivery of our operation can always be stronger. We are focused on doing what we can to strengthen this relationship and improve ongoing communication.

11/09/2016 view

Pages