Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Health Services Health Services--Public health and community outreach Blood Drives, Breast Cancer Awareness Month Activities, Health Fair, Health Workshops, Influenza Education/Resources, Mental Health Assessments and Referrrals, Peer Health Educator Training, Reproductive Health Assessments and Referrrals, Service Learning Project

We work hard to engage the community and involve them in campus efforts to improve health conditions overall.

11/02/2016 view
Health Services Health Services--Policy development Health Fair, Health Workshops, Influenza Education/Resources, Physical Health Assessments and Referrrals, Reproductive Health Assessments and Referrrals, Smoking Cessation Efforts

We are continually looking at ways to create, develop, and implement policies that will better meet campus needs.

Make changes as needed.

11/02/2016 view
Test Proctoring Test Proctoring--Student Satisfaction Students will be able to identify satisfaction or areas of improvement with Test Proctoring services

Students are satisfied with our Test Proctoring procedures and services.

10/27/2016 view
Library Services and Instruction Library Services and Instruction--Utilization of library by college community Campus Collaboration and Institutional Role

In fall 2016, librarians surveyed discipline faculty on their use of the library and their satisfaction with library services and collections. The library received 37 survey response from faculty representing a variety of disciplines. The majority of faculty reported high levels of satisfaction with library services with 86% of respondents either Satisfied or Very Satisfied with the CRC Library. The survey responses indicated that over 60% of respondents checked out materials from the library, over 65% used a database or Onesearch for research and over 68% used a library handout or online research guide. Course Reserves are highly used service with over 84% of respondents reporting use of this service. 

We learned a number of things from the survey. First, we need to improve the survey tool and surveying techniques in order to gather feedback from a larger percentage of CRC faculty. Librarians intend to modify and survey again in the next 2-3 years. Second we learned that among respondents, information competency skills such as selecting well-refined research topics, evaluating information sources critically and citing sources appropriately are all important skills for their students. We learned that overall our library collection (print, electronic and media resources) is rated as "good' or "excellent", but there are areas where there are room for improvement. For example, it was noted that our collection regarding Latino/a/x studies is lacking and in Biology the need for alternative access to journal articles (ex. PDF or print) is needed. We also learned the preferred methods for faculty to be consulted regarding library collection and services (primarily via email, one-on-one appointment or department/division meeting visit). 

The librarians are implementing several changes as a result of the assessment. As mentioned above we will periodically repeat this survey (modified to encourage increased faculty response) so that we have regular data to inform library services improvements. Since information competency skills were rated as important for our students, we will work to market, align and implement information competency offerings available from the CRC library. We are working to address identified collection weaknesses such as the journals available to Biology and the strength, breadth and currency of our resources covering Latino/a/x studies. We are also updating our collection development policy to make clear how we solicit faculty input in the collection (purchasing and weeding). We will be working to further improve our liaison outreach to discipline faculty to highlight resources and solicit input. 

10/19/2016 view
Transfer Services Transfer Services--Transfer Center Resources Appointments, College Visits, CSU Application Workshop, Drop-in/Consultation, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

During peak times especially, access to more computers would help the Transfer Center staff to serve more students.

Our plan is that when we move to a larger space we will have more room for computers for student use.

10/12/2016 view
Transfer Services Transfer Services--Transfer Center Space Appointments, Drop-in/Consultation

We need a larger, dedicated space for Transfer Services.

Will continue to advocate for additional space.

10/12/2016 view
Transfer Services Transfer Services--Collaboration "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, Appointments, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Use and Satisfaction "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, Appointments, Classroom Presentations, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Access Appointments, Classroom Presentations, Department Meeting Presentations, Drop-in/Consultation

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Transfer Application and Decision Making "What's Next" - Sponsored by CSUS, CSU Application Workshop, Drop-in/Consultation, UC Application Workshop

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Transfer Planning "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, Appointments, Classroom Presentations, College Visits, Drop-in/Consultation, Transfer Day

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Information "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, "Where Do I Go From Here?" - Choosing Where to Transfer, Appointments, Classroom Presentations, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

Generally, speaking we do a good job in giving transfer inforamtion to students.

10/12/2016 view
Counseling Counseling--Personal and Crisis Counseling Crisis Counseling, Multicultural Counseling, Personal Counseling

There is a crisis counselor designated every day. Personal counseling is an offshoot of this. We have also been able to re-establish a mental health counselor. We also have a crisis counselor in the Veterans' Center and a WEAVE liaison. We also provide groups, workshops, and conferences to deal with personal issues.

We do an adequate jobs providing personal and crisis counseling, but we can do more. We need additional counselors and training, as well as a more useful method of de-briefing so we can learn from each other. Academic counseling overwhelms the other needs of the department.

10/12/2016 view
Counseling Counseling--Academic Counseling Services Academic Counseling

We do an excellent job with individual appointments, group counseling, Student Educational Plans, and general academic counseling.

There is a definite need for additional counselors.

10/12/2016 view
Student Life and Leadership Center Student Development--Resources ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Club Charters, Financial Accounts, Event Planning & Implementation Workshop, Provide an Available Housing List, information on Health & Dental Insurance for students, & Bus Schedules, Student Ambassador Program: Activities, Events & Services, Voter Registration & Election Information

Our work with students,  faculty and staff regarding alignment with policy and procedures when implementing events is good. Putting more processes  online has improved communications. Again, with additional staffing we would better meet the growing needs of the campus community.

We will continue to seek additional staff.

10/10/2016 view
Student Life and Leadership Center Student Development--Student Leadership Development ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Bank Credit Union (BCU) Fair & Workshops, Campus Cultural Event Planning Committees, Event Planning & Implementation Workshop, Leadership Workshops, Retreats & Conferences, Student Ambassador Program: Activities, Events & Services

Given current staffing levels, we're doing an adequate job in providnng opportunities and services in student leadership development. The needs of the program could be much better met with increased staffing.

We will continue to refine our requests for additional staffing to better meet program needs in alignment with college goals and values.

10/10/2016 view
Student Life and Leadership Center Student Development--Life Long Learning ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Bank Credit Union (BCU) Fair & Workshops, Campus Cultural Event Planning Committees, Event Planning & Implementation Workshop, Leadership Workshops, Retreats & Conferences, Student Ambassador Program: Activities, Events & Services

We feel pleased with our ability to provide opportunities for students which can then be applied in the process of lifelong learning.

10/10/2016 view
Student Life and Leadership Center Student Development--Leadership and Engagement ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Campus Cultural Event Planning Committees, Leadership Workshops, Retreats & Conferences, Participatory Governance Student Participation, Student Ambassador Program: Activities, Events & Services, Voter Registration & Election Information

Overall leadership and engagement is good but we still continue to look at ways to involve more students.

We plan to examine our process; discuss participation with staff and students; research practices of other colleges and continue to advocate for additional staffing resources.

10/10/2016 view
Career Center Career Center--Enhanced Awareness Career SPA will demonstrate how to use LINCS, Conduct workshops and presentations in various classes.

I have learned in my short time as the Career Center SPA that many faculty and staff members are not aware of the services the Career Center offers. A lot of this infomation was gained by speaking to faculty and staff members.

I have found buying marketing items and giving them out in outreach and "in-reach" (internal outreach) is a great way to start people talking at the CRC Career Center. In addition, I have been speaking at high school to talk to potential CRC students about Career Services. I have been sending out e-mails to faculty and staff regarding various workshops being offered to students. In addition, I have begun doing professional development presentations to get faculty and staff aware of the Career Center personnel. 5 bulletin  boards are maintained and rotated discussing career events,services and majors for faculty, staff and students to view.  Lastly, I do presentation to any and all classes and clubs that invite me to talk about Career Services.

09/29/2016 view
Career Center Career Center--Career Assessment Utilization Conduct workshops and presentations in various classes.

This is very simalar to SLO 1. Hard data aka numbers regarding the usage of the center will be assessed from semester to semester startig Jnauary 2016 (Spring semster). SARS will be used to gather the data. Please see P-SLO outcome number 1 for details.

Please see P-SLO 1 for details.

09/29/2016 view
Career Center Career Center--Job Services Career SPA will demonstrate how to use LINCS, Collaborate with outside agencies, Conduct workshops and presentations in various classes.

Since I began in November of 2015 I learned that the Los Rios District wants to push the use of LINCS by local employers because the district spent money on this software program. Through verbal interactions with students and employers most people had not heard of the site.

 

The focus will be getting the word out via written materials about what is LINCS and the benefits for students and employers.

I think the way to measure this is to track the use of employers from Fall 2016 to Spring 2017 in posting positions on this site.

I think the way to measure this is to track the use of students from Fall 2016 to Spring 2017 in registering on the site. This can be measure semester to semester or academic year to academic year.

What I have done starting in August of 2016 was create a pamphlet for students on how-to register for LINCS.

When I recruited from November 2015 to April 2016 for the Career Fair I would hand out information to employers regarding registering for LINCS as an employer and how-to post jobs.

LINCS is being advertised on the CRC Career Page, is being advertised to students when they come into the Career Center looking for employment and when I do classroom presentations.

 

 

 

09/28/2016 view
Career Center Career Center--Resumes Conduct workshops and presentations in various classes.

I have learned that many of our students don't know how to write a resume properly and have had no instruction on creating a resume prior to coming to the career center. This was learned through speaking to students in need of a resume and students who bring in "resumes" that are just words about jobs on a paper but not in a readable format for employers.

What I have learned from doing classroom presentations is many students don't know we have a Career Center that can help them with writing a resume. The focus has been informing instructors of Human Career Development and Freshman Seminar classes that I would like to speak to their classes so that more students will know what services are offered on campus with the Career Center.

I have created a uniformed method of how-to deal with students who don't know how to create a resume or have a non-readable resume.

1. A free how-to write a resume and cover letter packet is available on the CRC Career homepage for free

2. Students are instructed to read that how-to write a resume packet and attempt to follow one of the many examples in the packet for creating a resume. Once a student creates a draft resume, they e-mail it to the Career Center.

3. The Career Center SPA calls the student back and makes an appointment a minimum of 24 hours after the resume was received (in order to give the SPA time to revise and rewrite the resume). The SPA will makes notes on the student original resume and create a brand new resume that is functional and readable for the student

4. When the student comes in for his or her appointment the Career Specialist explains line by line the changes to the resume and why the changes needed to be made. The Career Specialist gives the student tips for customizing resumes for each job he or she applies for. The Career Specialist then emails the new resume to the student so he or she can makes edits electronically.

5. The SPA provides the student with 3 sheets of resume paper for the students resume, cover letter and reference page. The student is then told where he or she can purchase additional resume paper. The student now leaves with a business card, resume paper and the knowledge of creating a functional resume.

09/28/2016 view
Career Center Career Center--Career Assessments Conduct workshops and presentations in various classes.

This outcome type was in place prior to me taking over this role in 11-2015. There were not "hard numbers" regarding the usage of the career assessments to enhance major exploration previous to my appointment in this role. I began tracking assessments  in January of 2016.

This outcome is important because if students need major exploration and have no idea where to start regarding major exploration, these assessments really help us narrow down students interests. If a student does not have an educational plan then in theory they have no roadmap of college completion. Without a roadmap students are in danger of taking  unnecessary classes and increasing his or her stay at CRC. Student that stay at CRC longer may get frustrated at a lack of progress and not complete his or her education.

Also, since CRC has to financial pay for a site renewal fee for the tests and pay for each test a student takes, ensuring that the test really narrows down a major and education plan for the student is paramount to justify the financial commitment.

In order to increase student awareness of the assessment tests I will continue to do classroom resonation to HCD and INDIS classes.

There was no mention of how-to measure this outcome type:

The way I will measure this outcome type is by tracking the number of appointments that show up to take the Myers-Briggs and Strong Interest inventory assessment test.

I will also track the number of classroom presentations I do regarding the Career Center and ensure all classroom presentation discuss the various assessment tests we have and the benefit in taking them.

Currently the Myers-Briggs and Strong Interest Inventory test cost student money but starting in Spring 2017 they will be free to ALL students so the numbers of assessment taken should increase by removing the financial barrier.

I think comparing numbers from Fall 2016 to Spring 2017 will start to give you concrete data if the awareness of assessment testing is working based on the increase, decrease or stagnancy of the numbers.

09/28/2016 view
Library Services and Instruction Library Services and Instruction--Circulation services Circulation services

At the beginning of fall 2016, we created and administered a student survey asking students to provide feedback on their experience getting a textbook that day, their overall rating of CRC Library staff, and soliciting any additional comments regarding the CRC Library. We received 142 survey responses over a 2-day period. Survey responses indicated that students' experiences getting a textbook were easy (98% rated this way), and results indicated that 98% of respondants felt that library staff are efficient & friendly which is a library service goal. Students were able to enter any additional comments and suggestions that they wished, and 37 students included comments on their surveys. These comments ranged from kudos to library staff to suggestions for library improvements. Librarians immediately reviewed student comments to see what changes could be implemented. 

Overall the assessment results confirmed:

1. Students feel that the process to obtain a textbook is easy. 

2. The level of service provided by library staff appears to be consistently friendly and efficient. 

The library has processes in place that students must follow to check out textbooks, and library staff strive to make these processes quick and as simple as possible. The last several similar student surveys confirm that these processes are working as intended. Library staff also strive to be welcoming and helpful to students as they quickly help them obtain the materials they need or complete needed tasks. Survey results indicate that there is a high level of consistency and quality in customer service provided by library staff. 

Librarians have reviewed student suggestions to identify immediate improvements, which can be implemented. For example, two students requested that there be more clocks in the library, and library staff are already putting in facilities requests to have additional clocks placed in various locations. Some suggestions for improvement will take long term planning or are known issues which cannot be addressed immediately. For example, one student commented on the need for the Library building as a whole to be more ADA friendly. This is a planning item that librarians have long advocated for within college planning groups and through our program review. This will of course require college-wide planning and resources to fully accomplish. Overall, however, survey results indicated that the assessed areas (textbook access and staff service quality) are well established and performing as desired. Librarians and staff will conduct future assessments to ensure that student satisfaction remains high in these areas. 

Note: the timing of when planned changes will be completed (listed below) refers to when the short term tasks (such as new clocks) will be completed. Other timelines will apply to reassessing and to addressing longterm planning needs. 

08/31/2016 view
Information Technology Information Technology--Overall IT Services Campus Computing, Instructional Lab/Classroom Support, Network Infrastructure, Operation and Support Services

The outcome assessment of the overall IT Services has been great. We receive emails from several divisions (faculty and staff) expressing gratitude for IT Services continue support.  Specially, with last minute request and our flexibility with those last minute request. 

Continue monitoring staff workload and projects.

08/25/2016 view

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