Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Freshman Seminar Freshman Seminar--Behavior Analysis of needs of incoming students, recruitment of students, Working with other colleges

Appropriate college going behavior can be modeled and is beneficial to student development.

11/02/2016 view
Freshman Seminar Freshman Seminar--Technology Analysis of needs of incoming students, Working with other colleges

Students benefited from the exposure to technology and it was an effective method to expose them to college services and procedures.

11/02/2016 view
Freshman Seminar Freshman Seminar--College Success Analysis of needs of incoming students, recruitment of students, Working with other colleges

Students were able to demonstrate paths to college success.

11/02/2016 view
Freshman Seminar Freshman Seminar--Resources Analysis of needs of incoming students, Working with other colleges

Students were able to navigate and access college resources through the exploration of the college catalog and course materials.  They demonstrated competence though exams and journal reflections.

11/02/2016 view
Health Services Health Services--Medical career experience and training Health Workshops, Service Learning Project

This is a project we will continue to work on.

We are still in the development process in terms of this aspect of our program.

11/02/2016 view
Health Services Health Services--Public health and community outreach Blood Drives, Breast Cancer Awareness Month Activities, Health Fair, Health Workshops, Influenza Education/Resources, Mental Health Assessments and Referrrals, Peer Health Educator Training, Reproductive Health Assessments and Referrrals, Service Learning Project

We work hard to engage the community and involve them in campus efforts to improve health conditions overall.

11/02/2016 view
Health Services Health Services--Policy development Health Fair, Health Workshops, Influenza Education/Resources, Physical Health Assessments and Referrrals, Reproductive Health Assessments and Referrrals, Smoking Cessation Efforts

We are continually looking at ways to create, develop, and implement policies that will better meet campus needs.

Make changes as needed.

11/02/2016 view
Test Proctoring Test Proctoring--Student Satisfaction Students will be able to identify satisfaction or areas of improvement with Test Proctoring services

Students are satisfied with our Test Proctoring procedures and services.

10/27/2016 view
Library Services and Instruction Campus Collaboration and Institutional Role

In fall 2016, librarians surveyed discipline faculty on their use of the library and their satisfaction with library services and collections. The library received 37 survey response from faculty representing a variety of disciplines. The majority of faculty reported high levels of satisfaction with library services with 86% of respondents either Satisfied or Very Satisfied with the CRC Library. The survey responses indicated that over 60% of respondents checked out materials from the library, over 65% used a database or Onesearch for research and over 68% used a library handout or online research guide. Course Reserves are highly used service with over 84% of respondents reporting use of this service. 

We learned a number of things from the survey. First, we need to improve the survey tool and surveying techniques in order to gather feedback from a larger percentage of CRC faculty. Librarians intend to modify and survey again in the next 2-3 years. Second we learned that among respondents, information competency skills such as selecting well-refined research topics, evaluating information sources critically and citing sources appropriately are all important skills for their students. We learned that overall our library collection (print, electronic and media resources) is rated as "good' or "excellent", but there are areas where there are room for improvement. For example, it was noted that our collection regarding Latino/a/x studies is lacking and in Biology the need for alternative access to journal articles (ex. PDF or print) is needed. We also learned the preferred methods for faculty to be consulted regarding library collection and services (primarily via email, one-on-one appointment or department/division meeting visit). 

The librarians are implementing several changes as a result of the assessment. As mentioned above we will periodically repeat this survey (modified to encourage increased faculty response) so that we have regular data to inform library services improvements. Since information competency skills were rated as important for our students, we will work to market, align and implement information competency offerings available from the CRC library. We are working to address identified collection weaknesses such as the journals available to Biology and the strength, breadth and currency of our resources covering Latino/a/x studies. We are also updating our collection development policy to make clear how we solicit faculty input in the collection (purchasing and weeding). We will be working to further improve our liaison outreach to discipline faculty to highlight resources and solicit input. 

10/19/2016 view
Transfer Services Transfer Services--Transfer Center Resources Appointments, College Visits, CSU Application Workshop, Drop-in/Consultation, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

During peak times especially, access to more computers would help the Transfer Center staff to serve more students.

Our plan is that when we move to a larger space we will have more room for computers for student use.

10/12/2016 view
Transfer Services Transfer Services--Transfer Center Space Appointments, Drop-in/Consultation

We need a larger, dedicated space for Transfer Services.

Will continue to advocate for additional space.

10/12/2016 view
Transfer Services Transfer Services--Collaboration "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, Appointments, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Use and Satisfaction "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, Appointments, Classroom Presentations, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Access Appointments, Classroom Presentations, Department Meeting Presentations, Drop-in/Consultation

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Transfer Application and Decision Making "What's Next" - Sponsored by CSUS, CSU Application Workshop, Drop-in/Consultation, UC Application Workshop

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Transfer Planning "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, Appointments, Classroom Presentations, College Visits, Drop-in/Consultation, Transfer Day

We do a good job in this area.

10/12/2016 view
Transfer Services Transfer Services--Information "Discover UC Davis" - Sponsored by UC Davis, "Spring Sting" - Sponsored by CSUS, "What's Next" - Sponsored by CSUS, "Where Do I Go From Here?" - Choosing Where to Transfer, Appointments, Classroom Presentations, College Visits, CSU Application Workshop, Department Meeting Presentations, Drop-in/Consultation, Transfer Day, UC Application Workshop, Workshop: Transfer Admissions Guarantee (TAG) Application

Generally, speaking we do a good job in giving transfer inforamtion to students.

10/12/2016 view
Counseling Counseling--Personal and Crisis Counseling Crisis Counseling, Multicultural Counseling, Personal Counseling

There is a crisis counselor designated every day. Personal counseling is an offshoot of this. We have also been able to re-establish a mental health counselor. We also have a crisis counselor in the Veterans' Center and a WEAVE liaison. We also provide groups, workshops, and conferences to deal with personal issues.

We do an adequate jobs providing personal and crisis counseling, but we can do more. We need additional counselors and training, as well as a more useful method of de-briefing so we can learn from each other. Academic counseling overwhelms the other needs of the department.

10/12/2016 view
Counseling Counseling--Academic Counseling Services Academic Counseling

We do an excellent job with individual appointments, group counseling, Student Educational Plans, and general academic counseling.

There is a definite need for additional counselors.

10/12/2016 view
Student Life and Leadership Center ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Club Charters, Financial Accounts, Event Planning & Implementation Workshop, Provide an Available Housing List, information on Health & Dental Insurance for students, & Bus Schedules, Student Ambassador Program: Activities, Events & Services, Voter Registration & Election Information

Our work with students,  faculty and staff regarding alignment with policy and procedures when implementing events is good. Putting more processes  online has improved communications. Again, with additional staffing we would better meet the growing needs of the campus community.

We will continue to seek additional staff.

10/10/2016 view
Student Life and Leadership Center Student Life and Leadership Center--Student Leadership Development ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Bank Credit Union (BCU) Fair & Workshops, Campus Cultural Event Planning Committees, Event Planning & Implementation Workshop, Leadership Workshops, Retreats & Conferences, Student Ambassador Program: Activities, Events & Services

Given current staffing levels, we're doing an adequate job in providnng opportunities and services in student leadership development. The needs of the program could be much better met with increased staffing.

We will continue to refine our requests for additional staffing to better meet program needs in alignment with college goals and values.

10/10/2016 view
Student Life and Leadership Center Student Life and Leadership Center--Life Long Learning ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Bank Credit Union (BCU) Fair & Workshops, Campus Cultural Event Planning Committees, Event Planning & Implementation Workshop, Leadership Workshops, Retreats & Conferences, Student Ambassador Program: Activities, Events & Services

We feel pleased with our ability to provide opportunities for students which can then be applied in the process of lifelong learning.

10/10/2016 view
Student Life and Leadership Center Student Life and Leadership Center--Leadership and Engagement ASCRC Student Senate, Clubs & Events Board: Meetings, Training & Events, Campus Cultural Event Planning Committees, Leadership Workshops, Retreats & Conferences, Participatory Governance Student Participation, Student Ambassador Program: Activities, Events & Services, Voter Registration & Election Information

Overall leadership and engagement is good but we still continue to look at ways to involve more students.

We plan to examine our process; discuss participation with staff and students; research practices of other colleges and continue to advocate for additional staffing resources.

10/10/2016 view
Career Center Career Center--Enhanced Awareness Career SPA will demonstrate how to use LINCS, Conduct workshops and presentations in various classes.

I have learned in my short time as the Career Center SPA that many faculty and staff members are not aware of the services the Career Center offers. A lot of this infomation was gained by speaking to faculty and staff members.

I have found buying marketing items and giving them out in outreach and "in-reach" (internal outreach) is a great way to start people talking at the CRC Career Center. In addition, I have been speaking at high school to talk to potential CRC students about Career Services. I have been sending out e-mails to faculty and staff regarding various workshops being offered to students. In addition, I have begun doing professional development presentations to get faculty and staff aware of the Career Center personnel. 5 bulletin  boards are maintained and rotated discussing career events,services and majors for faculty, staff and students to view.  Lastly, I do presentation to any and all classes and clubs that invite me to talk about Career Services.

09/29/2016 view
Career Center Career Center--Career Assessment Utilization Conduct workshops and presentations in various classes.

This is very simalar to SLO 1. Hard data aka numbers regarding the usage of the center will be assessed from semester to semester startig Jnauary 2016 (Spring semster). SARS will be used to gather the data. Please see P-SLO outcome number 1 for details.

Please see P-SLO 1 for details.

09/29/2016 view

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