Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
CalWorks CalWorks--Educational/CalWORKs Planning Completion of CalWORKs approved Educational plan

The addition of a full-time, CalWORKs Student Personnel Assistant in 2014 provided the necessary staffing to complete and update educational plans for new, incoming students; and identified a need for student accountability for Welfare-to-Work contractual obligations. CalWORKs staff was able to capture each student and create an educational plan. Currently, all educational plans are complete.

Ensuring that students meet SSSP requirements and CalWORKs County guidelines is continuous and ongoing. Going forward, CalWORKs staff will verify once each semester that students have received an abbreviated (one semester) or comprehensive educational plan. Our goal is to ensure that every student has a comprehensive plan, which includes all classes needed to complete a degree or certification program. The CalWORKs Student Personnel Assistant will provide case management services, meeting with each student at least one time per semester to evaluate student progress, inform students of unfulfilled requirements, and update student records.

03/19/2015 view
Assessment Assessment--Interpretation and Validation of Testing Results

With the new COMPASS program, counselors and students are able to review results in PeopleSoft. It is mandatory that staff ensures daily that placement results are uploaded for counselors to know and understand testing results and the level of English and math students need to enroll and complete an education plan.

Continuous dialog with Assessment staff and supervisor to ensure records are verified daily to gauge students and counselors requesting access to their placement results which identifies gaps in the process.

03/19/2015 view
Assessment Assessment--Test Identification

The testing instrument was changed to COMPASS, an interactive, adaptive testing program which adjusts the skill level based on student input. There is no longer a need for students to self-identify their correct skill level.

It is planned for fall 2015 for faculty and research department to validate the current math and English tests.

03/19/2015 view
Admissions and Records Admissions and Records--Process Navigation Process petitions

Between 6-1-13 and 5-31-14, approximately 1,294 petitions/forms requesting special action/consideration were submitted by students. Processing such petitions continues to be an important activity of the A&R Office.

03/01/2015 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

Providing veterans services continues to be an important function of our office. Students receiving benefits were able to complete required actions to receive benefits from the VA. The following numbers of students were able to receive benefits for the specified terms: Summer 2013: 125 students; Fall 2013: 256 students, and Spring 2014: 274 students.

Staffing will be increased for the Veterans Services department. An additional .5 FTE will be added to office staffing.

03/01/2015 view
Admissions and Records Admissions and Records--Accuracy Review documents after scanning/indexing into OnBase system.

Between 6-1-13 and 5-31-14, approximately 652 documents were identified by A&R staff as needing to be rescanned. These documents were caught during routine "quality control" checking of scanned documents to ensure that they had reached the students' document imaged records. It is clearly evident that these document checking activities should continue.

No changes to be made.

02/28/2015 view
Admissions and Records Admissions and Records--Process Navigation Evaluate graduation eligibility

905 graduation petitions were submitted for the 2013-2014 academic year. 729 degrees were awarded, for an 80.5% approval rate. Of the petitions submitted, 176 were denied. Our success and denial rates are remaining relatively constant with only very minor changes from year to year. The rates seem to confirm that relatively little change has occurred despite the fact that students must no longer meet with counselors to have their graduation petitions reviewed.

02/28/2015 view
Admissions and Records Admissions and Records--Graduation Workshops Conduct Graduation Petition Workshops

There is continued interest in conducting these graduation petition workshops. Students benefitted from having an evaluator give guidance and insights to petition process. Assuming an absence of staff, the workshops will continue to be conducted in the future.

02/28/2015 view
Financial Aid Financial Aid--Promotion of Self-Reliance Financial Aid Information Sessions, Presentations regarding eligibility, Loan Entrance and Exit Counseling, Application Workshops

We need to adapt workshops to better fit the target audience. Workshops can be scheduled during evenings and weekends. Computer labs are suitable for presentations to technologically savvy students. However, other factors such as limited student knowledge of the financial aid and college process and limited computer skill level may require a more basic approach.

We offered workshops at different times to attract different student populations. We also used different communication methods to meet student needs at their skill level (e.g. pen and paper or one-on-one workshop environment for high school students, veterans and parolees), computer lab presentation for college ready and technologically savvy audiences.

Completed--All changes are currently being implemented.

02/27/2015 view
Financial Aid Financial Aid--Literacy Financial Aid Information Sessions, Presentations regarding eligibility, Loan Entrance and Exit Counseling, Application Workshops

We need to adapt workshops to better fit the target audience. Workshops can be scheduled during evenings and weekends. Computer labs are suitable for presentations to technologically savvy students. However, other factors such as limited student knowledge of the financial aid and college process and limited computer skill level may require a more basic approach.

Changes to be implemented

02/27/2015 view
Financial Aid Financial Aid--Accountability Communication methods, Awarding Processing, Use of Technology

Financial Aid information needed to be up-to-dated on the program website and student portals. Emails needed to be sent more frequently to remind students of important deadlines and the need for additional information/documents to complete their financial aid requests.

We updated information on Financial Aid website and student portals more frequently, and increased email reminders about upcoming deadlines and documents needed to complete students' financial aid packets. We hired temporary staffing, as needed through the year, to decrease application processing time and the wait time for financial aid awards (e.g. 8-12 weeks wait time during peak periods decreased to 3-6 weeks).

Completed--Processing is currently up-to-date

02/27/2015 view
Tutoring Tutoring--Study Skills Annual Tutoring Survey

Students will benefit more from tutoring sessions if they come to their sessions more prepared. Additional staffing support will enable the Tutoring Center to help students identify and understand preparedness strategies.

The newly hired Tutoring Center clerk will prepare a list of preparedness strategies that tutoring staff will share and discuss with students during intake and the first tutoring session. During a one-week period during the spring, tutoring staff will survey students, on a one-on-one basis, to determine student ability to identify and understanding of the strategies.

Anticipated completion date--June 30, 2015

02/26/2015 view
Tutoring Tutoring-- Student Preparedness

We need resources other than one-on-one communication from tutors to address preparedness strategies with the students.

The newly hired Tutoring Center Clerk with prepare a list of preparedness strategies to be shared with students during the intake process (hardcopy) and emailed to all new students prior to their first appointment.

02/26/2015 view
Tutoring Tutoring--Student satisfaction Annual Tutoring Survey

students were not satisfied with the availability of computers and front desk assistance. They specifically requested more computer workstations and prompt staff assistance at the front desk.

We have ordered fourteen (14) more computer stations. A full-time clerk has been hired, effective 2/23/15.

Anticipated completion date is 5/30/15 (planned computer installation deadline)

02/26/2015 view
Outreach Outreach--Enrollment Process Information Desk and Lobby Staffing

We are doing it right. Staff availability during the first week of the semester to provide lobby and line support is a very effective tool for line management and to help students determine if they are where they need to be. Student feedback is positive. Feedback from visiting district staff indicates the additional support provides ease of overall student experience during the crucial first few weeks.

No changes

02/26/2015 view
Outreach Outreach--Steps to Success Support Host Special Events

High School Partners Conference participants were very interested in detailed information from CRC staff (e.g. unique programs, program/activity highlights) and other specific information to take back to students to encourage their educational pursuits. They also want to see the programs in action, specifically requesting tours of classrooms and labs for specialized programs (e.g. Veterinary Technology, Pharmacy Technology, Architectural Design Technology, Automotive Mechanics Technology, Construction Technology, Welding Technology, Horticulture, and science labs).

High School Partners Conference 2014 Agenda--S:\L215ToshibaScan

CRC hosts the High School Partner Conference every other year, most recently in spring 2014. The spring 2016 conference agenda will include classroom/lab tours to promote and highlight the College's specialized programs and unique educational initiatives.

02/26/2015 view
Outreach Outreach--Enrollment Process Campus Tours

The online campus tour request form works very well. It is a very useful tool, providing ease in managing tour requests and documentation for follow-up to schedule tours.

S:\L215ToshibaScan

No changes

02/26/2015 view
Outreach Outreach--Steps to Success Support High School Activities/Visits

High School Activities/Visits--There was a piece missing in the outreach process. After successfully teaching the "Steps to Success," students did not know how to physically use the eServices system to register for enrollment.

We created a tutorial video to help students navigate the registration/enrollment process. A link to the video is located on the CRC homepage. Its future home will be the Admissions homepage.

02/24/2015 view
DSPS DSPS--Educational Accommodations & Services Provide specific program services (notetaking, proctoring, contracted services,etc)

We learned that students can easily use the online system to request their accommodation letters. The online system was used by 123 students. A small portion of students needed a reminder to come in to pick up the letters. Otherwise, the process has greatly reduced the wait time for students to get their accommodation letters and increased the availability of counselors to see students for other needs.

We will continue to encourage students to utilize the online request form to avoid the lengthy process of requesting and waiting for a face-to-face meeting with a counselor. We will reassess the process to determine if any students are having any difficulties and streamline it, as needed.

Completion June 30, 2015

02/24/2015 view
Library Services and Instruction Library Services and Instruction--Reference services Collection management

We completed an assessment of EBSCO Discovery Service in conjunction with our sister college libraries. The assessment included usability testing by 6 students at 2 different colleges. The results of the usability testing informed a decision on the primary library user interface for the district libraries.

The assessment informed a decision by district librarians on the primary user interface to use for library services. We will continue to optimize this interface through continued testing throughout the spring 2015 and fall 2015 semesters.

02/10/2015 view
Library Services and Instruction Library Services and Instruction--Information need (PSLO) Circulation services

We undertook a review of our course reserves processes from top to bottom, and we began by focusing on how students discover and access course reserves materials. Internally, library staff discussed potential changes to make the processes easier for students and to move closer to our outcomes. We implemented these changes at the start of the spring 2015 semester, and used a targeted feedback form to gather feedback from students to see if the improvements resonated with them. Feedback was overwhelmingly positive regarding the changes we made to how students access textbooks at the beginning of the semester.

We initiated different staffing of the library during the first two weeks of the semester, which we will continue in future fall/spring semesters. We also implemented an incentive plan for students accessing Reserve materials. We will continue to assess this incentive plan throughout the spring 2015 semester.

02/10/2015 view
Puente Puente--Transfer Level English Course Success

Participants in the Puente Project had higher success and persistence rates compared to Latino students not in the Puente student program.

Based on the results, would recommend a second cohort of the Puente Project.

11/03/2014 view
Health Services Health Services--Direct patient care/referral and consultation Mental Health Assessments and Referrrals, Peer Health Educator Training, Physical Health Assessments and Referrrals, Reproductive Health Assessments and Referrrals, Responding to medical emergencies on campus, TB Skin Test for Employees and Students, Breast Cancer Awareness Month Activities

Things are working well.

If resources were available we would be implementing a electronic medical records system. This would not only facilitate patient care and ensure confidentiality but would also provide better record keeping and generate reports.

09/08/2014 view
Admissions and Records Admissions and Records--Accuracy Review documents after scanning/indexing into OnBase system.

For the fall 2012, spring 2013, and summer 2013 terms, 391 documents were identified by staff as needing to be rescanned and indexed (assigned to specific students' records). This demonstrates that while staff have every intention to be accurate in their work, an ongoing quality control effort is needed.

No changes to be made. We will continue quality control efforts and assess results.

11/13/2013 view
Admissions and Records Admissions and Records--Graduation Workshops Conduct Graduation Petition Workshops

Since fall 2012, 119 students have participated in graduation petition workshops conducted by an Admissions/Records Evaluator.

No fundamental changes will be made. We will continue to assess participation. We will continue to welcome counselors' participation as their schedules permit. The workshops will be scheduled and advertised to give students a reasonable amount of advance notice. This will be done using posters on campus and on the Admissions website for graduation information.

11/13/2013 view

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