Student Services/Support Program Assessment Summary

Program/Department PSLO/PSAO Activity assessed What did you learn from your outcomes assessment? Briefly describe the changes you will make based on your assessment. College-wide implications of your assessment project Assessment Reported
Admissions and Records Admissions and Records--Customer Service

95% of respondents felt appropriate materials were provided, correct information was given, and processes/procedures were explained clearly. 90% of the participants felt the overall attitude of the staff and experience at the Admissions window was excellent. Although a lower percentage, an encouraging 84% of participants felt that documents submitted to this office were processed in a timely manner.

While it appears no immediate changes need to be made, it would be very beneficial for students and staff to conduct further surveys.

11/03/2013 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

For the 2012-2013 academic year, the following numbers of students were receiving benefits at the end of each term:

Summer 2012: 110
Fall 2012: 240
Spring 2013: 276

No immediate changes will be made at this time. Our activities are, for the most part, dictated by VA policies. We will, however, continue to assess the numbers of students in receipt of benefits for each term. We will likely need to address the number of staff in the Veterans Services section due to the opening of the Elk Grove Center. The college's intent is to provide the same services there as at the main campus.

11/03/2013 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

For 2011-2012 the following numbers of students receiving VA educational benefits at the end of each term were:

Summer 2011: 148
Fall 2011: 271
Spring 2012: 261

No changes will be made, but we will continue to monitor numbers of students receiving benefits.

11/03/2013 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

The following numbers of students were receiving VA educational benefits at the end of each term for 2010-2011:

Summer 2010: 158
Fall 2010: 283
Spring 2011: 307

No changes to be made, but we will continue to assess numbers of students receiving benefits.

11/03/2013 view
Admissions and Records Admissions and Records--Access Resources Provide support services to VA students regarding benefit and enrollment process

During 2009-2010, the following numbers of veterans and dependents finished the term receiving VA educational benefits:

Summer 2009: 127
Fall 2009: 271
Spring 2010: 291

No changes will be made, but we will continue to assess the numbers of veterans and dependents receiving benefits.

11/03/2013 view
Counseling

We learned that we need to continue to provide mental health services. Adding the intern has expanded capacity and needs to continue. Referrals more than doubled this year. However, it appears that many students who were referred set up but did not attend appointments.

When we looked at the data, we didn't know if there it was unduplicated data so we need to refine our data collection methods and re-examine. For example, we didn't know if three cancellations were three cancellations for the same referral -- or cancellations for three referrals. For this reason we could not assess whether students were showing up for services at a reasonable rate.

06/11/2013 view
Counseling

We learned that the Tag workshops for UC are more effective at supporting transfer as compared to the UC Application Workshops, although both improved students ability to transfer.

We will continue the workshops but will develop and use some sort of exit survey/interview to better assess the value and impact of the workshops.

06/11/2013 view
Counseling

We learned that the SEP planning process is not working well due to the fact that students can't get the classes that are on their SEP.

We will create/offer new workshops to support SEP planning for undecided students that focus on completing a GE pattern. We will also begin dialog with the college about having more classes available for first time students.

06/11/2013 view
Library Services and Instruction

We began researching the market for updated ILS's and determined that further research is necessary to assess our needs as an organization and to find a suitable product to meet those needs.

We will continue our assessment of needs and prepare to make a recommendation in the fall 2013 semester.

02/28/2013 view

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